Knowledge Base Tool

jalalfeghhi
メンバー

Article URL

解決

We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders. As you can use, the category name is not in the URL, just the article name. However, for HS, the category shows up, e.g.. https://knowledge.hubspot.com/knowledge-base/how-do-i-analyze-my-knowledge-base-performance.

 

How can I do the same?

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Phil_Vallender
解決策
最優秀メンバー | Diamond Partner
最優秀メンバー | Diamond Partner

Article URL

解決

Hi @jalalfeghhi 

 

It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it appears that you can manually edit the URL of your articles to include this information if you wish. 

 

HubSpot's knowledge base is not, as yet, built on the Service Hub as far as I know, hence the difference you see. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency

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2件の返信
Phil_Vallender
解決策
最優秀メンバー | Diamond Partner
最優秀メンバー | Diamond Partner

Article URL

解決

Hi @jalalfeghhi 

 

It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it appears that you can manually edit the URL of your articles to include this information if you wish. 

 

HubSpot's knowledge base is not, as yet, built on the Service Hub as far as I know, hence the difference you see. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency
jalalfeghhi
メンバー

Article URL

解決

Thanks Phil, appreciate the insight. -J