Knowledge Base Tool

jalalfeghhi
Miembro

Article URL

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We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders. As you can use, the category name is not in the URL, just the article name. However, for HS, the category shows up, e.g.. https://knowledge.hubspot.com/knowledge-base/how-do-i-analyze-my-knowledge-base-performance.

 

How can I do the same?

1 Soluciones aceptada
Phil_Vallender
Solución
Miembro estimable | Partner nivel Diamond
Miembro estimable | Partner nivel Diamond

Article URL

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Hi @jalalfeghhi 

 

It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it appears that you can manually edit the URL of your articles to include this information if you wish. 

 

HubSpot's knowledge base is not, as yet, built on the Service Hub as far as I know, hence the difference you see. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency

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2 Respuestas 2
Phil_Vallender
Solución
Miembro estimable | Partner nivel Diamond
Miembro estimable | Partner nivel Diamond

Article URL

resolver

Hi @jalalfeghhi 

 

It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it appears that you can manually edit the URL of your articles to include this information if you wish. 

 

HubSpot's knowledge base is not, as yet, built on the Service Hub as far as I know, hence the difference you see. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency
jalalfeghhi
Miembro

Article URL

resolver

Thanks Phil, appreciate the insight. -J