Knowledge Base Tool

jalalfeghhi
Member

Article URL

SOLVE

We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders. As you can use, the category name is not in the URL, just the article name. However, for HS, the category shows up, e.g.. https://knowledge.hubspot.com/knowledge-base/how-do-i-analyze-my-knowledge-base-performance.

 

How can I do the same?

1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Article URL

SOLVE

Hi @jalalfeghhi 

 

It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it appears that you can manually edit the URL of your articles to include this information if you wish. 

 

HubSpot's knowledge base is not, as yet, built on the Service Hub as far as I know, hence the difference you see. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

2 Replies 2
Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Article URL

SOLVE

Hi @jalalfeghhi 

 

It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it appears that you can manually edit the URL of your articles to include this information if you wish. 

 

HubSpot's knowledge base is not, as yet, built on the Service Hub as far as I know, hence the difference you see. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
jalalfeghhi
Member

Article URL

SOLVE

Thanks Phil, appreciate the insight. -J