Anchors prevent redirection of KB URLs that have been changed

SOLVE
danny2327
Participant

In our helpdesk we have recently updated some of the URLs of articles and Hubspot does a great job of redirecting to the new one if the old link is used, however this does not occur when the old link is used with an anchor: 

https://support.domain.com/knowledge/old-article-title 
changed to 
https://support.domain.com/knowledge/new-article-title

 

Entering https://support.domain.com/knowledge/old-article-title properly redirects, but using https://support.domain.com/knowledge/old-article-title#anchor doesn't - gives
Uh-Oh. This page knows nothing.
But the pursuit of knowledge is never-ending, so while we investigate, try again here.  

It's obviously an edge case, but it seems like this would be a relatively simple fix, so hoping it can be worked in at some point. 

0 Upvotes
1 Accepted solution

Accepted Solutions
PamCotton
Solution
Community Manager

Hello @danny2327 , thank you for providing more information, 

 I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary. 

 

Thank you,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




View solution in original post

1 Reply 1
PamCotton
Solution
Community Manager

Hello @danny2327 , thank you for providing more information, 

 I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary. 

 

Thank you,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




View solution in original post