Knowledge Base Tool

danny2327
Participant

Anchors prevent redirection of KB URLs that have been changed

SOLVE

In our helpdesk we have recently updated some of the URLs of articles and Hubspot does a great job of redirecting to the new one if the old link is used, however this does not occur when the old link is used with an anchor: 

https://support.domain.com/knowledge/old-article-title 
changed to 
https://support.domain.com/knowledge/new-article-title

 

Entering https://support.domain.com/knowledge/old-article-title properly redirects, but using https://support.domain.com/knowledge/old-article-title#anchor doesn't - gives
Uh-Oh. This page knows nothing.
But the pursuit of knowledge is never-ending, so while we investigate, try again here.  

It's obviously an edge case, but it seems like this would be a relatively simple fix, so hoping it can be worked in at some point. 

0 Upvotes
1 Accepted solution
PamCotton
Solution
Community Manager
Community Manager

Anchors prevent redirection of KB URLs that have been changed

SOLVE

Hello @danny2327 , thank you for providing more information, 

 I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary. 

 

Thank you,

Pam

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View solution in original post

PamCotton
Solution
Community Manager
Community Manager

Anchors prevent redirection of KB URLs that have been changed

SOLVE

Hello @danny2327 , thank you for providing more information, 

 I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary. 

 

Thank you,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !