Alternate Email Addresses

lösung
Highlighted
Mitwirkender

We have a seperate email address we use for marketing - marketing@mycompany.com for example - but this does not log conversations on HubsPot when we BCC them in.

I take it we need to add this email address to the system, but we don't want to add another user, and inucr an extra fee - is this possible?

Antworten
0 Likes
1 Akzeptierte Lösung

Akzeptierte Lösungen
Highlighted
Community-Manager

Hey @Conor123,

 

Your email address must meet the criteria outlined in this article, including: 

 

The email address from which you are sending the email matches:

  • A user in your account.
  • One of your connected email addresses under Profile & Preferences.
  • An alias in your email client. 

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
Antworten
0 Likes
2 Antworten
Highlighted
Community-Manager

Hey @Conor123,

 

Your email address must meet the criteria outlined in this article, including: 

 

The email address from which you are sending the email matches:

  • A user in your account.
  • One of your connected email addresses under Profile & Preferences.
  • An alias in your email client. 

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
Antworten
0 Likes
Highlighted
Mitwirkender

Hi Jenny,

 

Thank you for this, I can add it as an alias of the main account holder!

 

Much appreciated.

Antworten
0 Likes