Knowledge Base Tool

Conor123
Participant

Alternate Email Addresses

SOLVE

We have a seperate email address we use for marketing - marketing@mycompany.com for example - but this does not log conversations on HubsPot when we BCC them in.

I take it we need to add this email address to the system, but we don't want to add another user, and inucr an extra fee - is this possible?

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1 Accepted solution
jennysowyrda
Solution
Community Manager
Community Manager

Alternate Email Addresses

SOLVE

Hey @Conor123,

 

Your email address must meet the criteria outlined in this article, including: 

 

The email address from which you are sending the email matches:

  • A user in your account.
  • One of your connected email addresses under Profile & Preferences.
  • An alias in your email client. 

View solution in original post

0 Upvotes
2 Replies 2
jennysowyrda
Solution
Community Manager
Community Manager

Alternate Email Addresses

SOLVE

Hey @Conor123,

 

Your email address must meet the criteria outlined in this article, including: 

 

The email address from which you are sending the email matches:

  • A user in your account.
  • One of your connected email addresses under Profile & Preferences.
  • An alias in your email client. 
0 Upvotes
Conor123
Participant

Alternate Email Addresses

SOLVE

Hi Jenny,

 

Thank you for this, I can add it as an alias of the main account holder!

 

Much appreciated.

0 Upvotes