Adding company logo to the browser top

[Bayanitani89]

Hello,

I read a lot about customizing your knowledge base to include your company logo, header, footer, etc.

However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo appears on their browser].

Will appreciate any support in this regard!

[karstenkoehler · Accepted solution]

Hi @Bayanitani89,

This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-and-brand-colors#edit-your-favicon

Best regards!

[Bayanitani89]

Thank you so much for the timely reply.

I have already added a favicon earlier, but nothing changed. Is it possible that our tech team might need to do anything from their end?

[karstenkoehler]

@Bayanitani89 when exactly did you make the change? Have you since cleared cache/cookies? Which HubSpot subscription are you?

[Bayanitani89]

Hello again,

We are currently on a pro subscription.

I just emailed the support and I hope it can be sorted from their end.

Thank you for taking the time to help me with this.