Technical Support for CMS Hub Theme

[mzweng]

In this role, you'll get to:

• Learn, improve, and maintain one of the top-selling website themes available in the HubSpot marketplace
• Use the HubSpot Conversations Inbox to manage support tickets submitted by email and website form
• Respond to new incoming tickets within 1 business day and provide regular status updates for open issues as needed
• Provide Live Chat Support during online working hours
• Provide help and guidance by leveraging the theme documentation and searchable knowledge base to answer how-to questions and CMS Hub basics
• Triage issues by capturing essential information from the user to escalate the issue appropriately
• Create articles using the HubSpot Knowledge Base to provide step-by-step instructions for common questions
• Extend product documentation as needed relevant to new features and updates, maintain the accuracy of documentation
• Leverage snippets and templates to efficiently answer questions
• Provide minor customizations via HTML and CSS (not required, but helpful)
• Diagnose, test, and report bugs (provide temporary solutions when possible)
• Work with a team of highly skilled developers who are passionate about their work and fun to work with (says the person who had this position before)

We're looking for people who:

• Are fluent in English (written & spoken) and U.S.-based preferably in Eastern, Central, or Mountain Time Zones
• Are familiar with HTML, CSS, and Javascript and comfortable working with code, you don't have to be a "developer"
• Have excellent communication skills, enjoy helping others, and are calm under pressure (you know, if someone's website breaks)
• Are good at translating technical issues into marketer-friendly messages
• Are detail-oriented and work efficiently
• Are willing to learn and want to gain experience to grow your career in the HubSpot ecosystem

and also might have:

• Experience with the HubSpot CMS and/or Marketing Hub Tools
• HubSpot certifications (CMS for Marketers, Growth-Driven Design, Service Hub Software, etc.)
• Understanding of basic SEO principles, and familiarity with PageSpeed Insights / Google Lighthouse is a plus
• Prior experience in tech support or customer service

What you'll get from us:

• Fully Remote work with flexible hours (work the hours that are best for you, as long as you meet the minimum response time)
• Friendly, helpful team working toward the same goal (providing the best theme with the best support)
• Freelance contract with minimum weekly hours and competitive pay
• Ability to add additional hours/responsibilities based on your strengths
• Option to receive leads for additional services not offered through maka Agency (must be pre-approved)
• Networking opportunities with leading brands, enterprise companies, startups, consultants/agencies, and HubSpot Partners

Interested?

Apply for this position now and we will get back to you as soon as possible!

[matthew-aire]

Hi @mzweng 

I have sent a DM to learn more about your process in hiring for this position for research. Would be great to connect.

Look forward to speaking soon,

Matt Aire HubSpot Freelancer | Founder @ pocketpros Let's chat HubSpot - book a meeting

[JGreer]

Hi @mzweng @I applied for the position 

on the Maka-agency careers site; As a Hubspot certified digital marketer and revenue operations specialist, with adapt skills in networking, campaign and project management, I believe I could be a great addition to your company! 

I look forward to hearing from you!