Solution Consultant

[bac]

About us

At BAC, we are obsessed with delivering the best CX/EX transformation outcomes for our clients. Applying our deep CX/EX IP, knowledge, methodologies and experience to create achievable and measurable impacts/results across Marketing, Sales and Customer Support journeys.

Our focus and quality execution have made us viable, successful, and a continued landing ground for clients who want to invest in excellent outcomes; clients that want to be the best leveraging great people who are CX/EX passionate and with great technology partners offering low-code / no-code solutions with a fast time to impact.

Qualifications & experience

• You are working within a System Integration business or a mid-tier Consulting business providing advice on solutions architecture
• You are currently working in one or all of the marketing, sales and service management domains. You have a desire to expand your knowledge and experience across all these domains
• You are looking to break away from legacy technologies to provide customer value through low-code / no-code platforms and deliver an interoperable and flexible growth business model for your customers
• You work with stakeholders, senior leadership, subject matter experts and specialist architects. You are responsible for the overall architecture design, assessing solution options, designing high-level solutions and ultimately overseeing the quality of detailed design artefacts
• You bring experience across digital and data-centric projects, providing well-articulated advice to stakeholders and technical thought leadership across the complex solutions that drive business value
• You are ideally HubSpot Certified across Marketing, Sales, Operations, CMS and Service Hubs or alternate technologies such as Salesforce, Dynamics, SugarCRM etc.
• You have experience or familiarity with iPaaS platforms such as Workato, Mulesoft, Dell Boomi etc.

Tasks & responsibilities

• Analyse and design software-partner solutions within the context of an end-to-end solution
• Design and deliver high-level solutions that derive maximum business benefit
• Ensure solutions maximise the value of existing capabilities and integrate with key platforms
• Design solutions aligned to an Enterprise and Domain architecture roadmap with adherence to methods and standards
• Provide architecture governance for technical designs across a program of work
• Proactively identify and address delivery/technical issues or challenges to ensure business outcomes are delivered
• Ensure projects operate in line with commercial and project delivery timeline expectations
• Contribute to a high-performing delivery culture comprising engaged and empowered employees

Benefits

• Exposure to what great customer experiences look like driving growth strategies for companies
• Learn from a leadership team made up of industry masters with 100+ years of collective experience in the transformation of customer business models to optimise growth and operational performance through innovative technology adoption
• An investment in your career development to ensure your career is vastly enriched upon joining us. We are as committed to our employees, as we are to our customers
• A blended work/life balance culture where today’s employees want to be respected for their individual needs and assist the company in reaching its goals