Revenue Operations & GTM Systems Manager

[ChoateLeigh]

The Revenue Operations & GTM Systems Manager will design and manage the infrastructure that enables a seamless, insight-driven buying journey across Marketing, Sales, and Customer Success. This role ensures that prospects and customers experience consistent, personalized engagement at every stage, from initial signal through long-term growth, by optimizing systems, data, processes, and insights.

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What you'll do here:

• Buying Journey Systems Architecture & Ownership
  • Own and optimize the revenue tech stack of HubSpot, 6sense, PathFactory, Gong and Gainsight to deliver cohesive buying and customer journeys.
  • Have a working knowledge or keen sense of curiosity to learn and manage  Cognism, Pendo, G2, Navattic, Survey Monkey, LinkedIn Sales Navigator, Matik to improve signals and workflows.
  • Integrate systems to create frictionless transitions across awareness, evaluation, purchase, adoption, and expansion stages.
  • Maintain governance over data quality, permissions, security, and compliance to ensure a trusted single source of truth.
     
• Journey-Centric Process Design & Optimization
  • Architect end-to-end workflows that guide prospects and customers smoothly through the buying journey (e.g., lead/account routing, opportunity management, onboarding, renewal, and expansion), reducing friction and accelerating Lytho's speed to market/responsiveness.
  • Ensure ICP alignment, surface myriad buying signals at the right time in an easy to understand and actionable manner, and support accurate segmentation for targeted engagement.
  • Continuously identify and eliminate friction points to accelerate conversion, reduce cycle times, and improve the customer journey.
    
    
• Insights & Journey Analytics
  • Build dashboards and reporting that measure buying journey health (pipeline velocity, stage-to-stage conversion, CAC efficiency, customer adoption, retention, and expansion) and allow users to prioritize efforts to grow and retain revenue.
  • Partner with Finance/FP&A to connect buying journey data to forecasting, budget management and revenue models.
  • Conduct win/loss and churn/expansion analysis to inform GTM leadership and improve buyer/customer engagement strategies. 
    
    
• Cross-Functional Journey Enablement
  • Align with Marketing, Sales, and Customer Success leaders to operationalize a unified buyer/customer journey strategy.
  • Support enablement with training, playbooks, and best practices that focus on how teams can advance buyers and customers along their journey to the end of revenue growth.
  • Translate business requirements into system enhancements and manage new tool implementations with a journey-first mindset.

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What we're looking for:

• Experience: 4–7+ years in Revenue Operations, Sales Operations, Marketing Operations, or a related role.
• Technical Expertise: Strong knowledge of modern RevTech/MarTech stacks; hands-on expertise with HubSpot (required). 
• Proficiency in several of the following: 6sense (required), PathFactory, Gong, Pendo, G2, Gainsight, Navattic, SurveyMonkey, LinkedIn Sales Navigator, and Matik.
• Analytical Skills: Proven ability to turn data into actionable insights and strategy; advanced skills in building dashboards, reports, and performance analyses.
• Architect Mindset: Systems thinker with a track record of designing scalable workflows, integrations, and processes.
• Collaboration: Excellent stakeholder management; recognized as a trusted, neutral partner across GTM functions.
• Execution: Hands-on operator with a bias for action, problem-solving, and driving operational excellence.
  
  

*** Although we recruit from many locations in the U.S., our preference of location in the U.S. is North Carolina and states surrounding North Carolina for easy access. Currently, we are not hiring candidates who reside and work from outside of the United States as well as OH, WA, NY, CA, NH, HI, CT and Chicago, IL, due to legal and business registration reasons.

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