Lead Implementation Specialist - Revenue & Marketing Operations at LogicManager (REMOTE - EST hours)

[BMarron]

Interested in this role at LogicManager? Apply here

We have changed how tech companies operate. We believe that customer value creation is the key to success and have taken inbound marketing and sales to a new level to generate a steady stream of prospects. Our people enjoy solving the most complex problems through collaboration in cross-functional teams to use technology in new ways.

This role will serve as our lead technical expert for our HubSpot CRM and related systems to take a holistic view across sales, marketing, implementation, and customer success departments to enable team members and customers to achieve their goals. We enjoy thinking through the upstream and downstream effects of changes in HubSpot and associated systems in order to identify the most efficient and scalable solution. 

What You'll Be Doing On Our Team

• Drive process improvement initiatives that impact the efficiency, effectiveness, and scalability of the team 
• Serve as our lead systems expert for our HubSpot CRM (including HubSpot CPQ) environment, as well as lead the change management process and be our implementation expert of other systems in the sales, marketing and customer success tech stack (including Gong, ZoomInfo, PlanHat, NetSuite)
• Foresee the impact of new requirements or process evolution on HubSpot and trace upstream and downstream fields, systems, and processes through integrations with related systems
• Work with Marketing, Finance, Sales and Customer Success teams on supporting data analysis, performance leaderboards, pipeline and resource forecasting, including customer life cycles, conversion time and rates, close/win rates, and activity metrics correlated to revenue outcomes.
• Create dashboards and reports on marketing and customer lifecycle metrics such as the lifetime value of a customer, marketing source attribution, solution utilization health scores that drive customer renewals and expansions
• Manage data augmentation tools, formula fields, workflows, custom views, integrations, reports and dashboards and other content of intermediate complexity 
• Coordinate with leadership and Finance on pricing models and implement price book changes in HubSpot CPQ
• Migrate SalesForce CPQ to HubSpot CPQ along with associated reports and integrations
• Assist in documentation and training of new users on operating procedures and best practices of HubSpot CRM and broader tech stack

About You and What Skills You'll Need

• East Coast Time Zone: We are a remote-first workforce but are giving priority to candidates currently based on the east coast due to our core business hours (9am-5pm ET) and collaborative efforts as an organization. At this time, we are unable to consider candidates based in other regions and appreciate your understanding
• 5+ years of experience as HubSpot or other CRM administrator or similar role
• Prior experience in a technical implementation specialist role
• Strong understanding of HubSpot or other CRM best practices and functionality. Hubspot Inbound Marketing and Sales certifications a plus, but not required 
• Understanding of sales and marketing technologies, such as Hubspot, Gong.io, and ZoomInfo, is a plus
• Proficient in Google Office/applications (especially GoogleSheets) and experience analyzing complex data sets or using business intelligence tools is a plus 
• Creative and analytical thinker with strong problem-solving skills 
• A business process approach to identifying stakeholders, understanding workflows at each step, the data to be acted upon, the integration points and how they need to work
• Strong data management abilities with a demonstrated ability to understand and articulate complex requirements 
• Must demonstrate strong verbal and written communication skills 
• Demonstrated ability to meet deadlines, prioritize simultaneous requests, and successfully drive projects to completion 
• Proven ability to design and implement new processes and facilitate user adoption 
• Must be able to work in a fast-paced environment and multi-task while paying close attention to detail

LogicManager Culture

We are committed to sustaining LogicManager's culture as we grow. Our goal is to attract candidates who feel the same way we do about working in an environment that values mutual trust, respect, integrity, kindness, and fairness. 

Hear from our employees directly about their experiences and why LogicManager is certified as a Great Place to Work® for six years in a row.

About LogicManager

LogicManager is a Boston-based software company that is recognized on Deloitte's Fast 500 as one of North America's fastest-growing technology companies. We’re actively preparing for our IPO and heavily emphasize promoting from within. We are recognized by Gartner as leaders in our industry. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities.

We are actively preparing for our IPO because we’re profitable, cash flow positive, and in control of our destiny since we have no VC funding! 

More About LogicManager

• Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.
• Remote Work: We believe that results matter more than when or where they are produced. We are 100% committed to an employee's choice of in-office, hybrid or fully remote work.
• Industry Leading Customer Satisfaction: We’re recognized for our industry's highest customer ratings and leadership recognition by Gartner for our ability to execute
• Global: We serve our base of customers globally with offices and employees in these three regions: North, Central and South America (AMER), Europe, Middle East and Africa (EMEA) and Asia Pacific (APAC)

INTERESTED? Apply here

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

We believe a Diverse and Inclusive work environment results in better decision making. It allows LogicManager to work better together for our employees and our customers. 

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.