Are you passionate about optimising digital tools to drive business growth? Do you have a knack for turning data into actionable insights? We're looking for a dynamic HubSpot Administrator to join our team and take our marketing, sales, and customer service efforts to the next level! This is a newly created role in a fast-paced and growing business!
Applicants must be based in the Philippines to be considered.
Position Overview:
You'll manage and optimise our HubSpot platform, ensuring that our teams leverage its full potential to achieve their goals. Your role will involve maintaining data integrity, streamlining workflows, and implementing automation processes that boost efficiency and fuel growth.
Here’s what you’ll do:
Automations: Design, implement and manage workflow automation, including onboarding flows, email campaigns, nurturing sequences, surveys and ticket flows
Data management: Improve and maintain data integrity and quality, including cleaning up and documenting CRM object properties, de-duplication, and segmentation
CRM objects: Improve and manage CRM database views, card layouts and inboxes to optimise the user experience and provide easy access to information
Content: Improve, maintain and manage knowledge bases and the customer portal
Reports: Develop and improve reports and dashboards to empowering stakeholders with real-time visibility into key metrics and performance indicators.
Marketing & Sales: Align our sales, marketing and customer experience teams to drive revenue growth across the entire customer journey, supporting these functions for long-term success through robust workflows, the right automations and accurate reporting.
Account management: Administer and maintain the HubSpot platform, including role-based permissions, onboard new users and develop presets to improve the user experience, user management, and integrations.
Continuous improvement: Innovate and iterate on existing processes and develop new features from concept to launch in HubSpot
Stakeholder collaboration: Partner with internal stakeholders, effectively communicating challenges, roadblocks, and opportunities for improvement within the HubSpot CRM environment.
Hubspot best practices: Set up and implement HubSpot best practices in a newly established environment, including lead gen, sales processes, customer support, tickets management processes, knowledge bases, customer portals, documentation standards, account segregation, and customisations.
Conceptualising creative ideas using user flows, process flows, site maps, and wireframes.
Create and maintain technical document for CRM objects, automations, user permissions, and data management
User support: Assist with requests from team members on HubSpot questions androvide training and support to team members on HubSpot best practices and new features. Troubleshooting: Identify and resolve technical issues related to the HubSpot platform.
Ad hoc tasks as required
Qualifications:
Experience: Minimum of 2-3 years of experience as a HubSpot Administrator or in a similar role. Specific experience in building HubSpot to support revenue, marketing or sales operation will be favourably considered.
Technical Skills: Proficiency in HubSpot CRM, Marketing Hub, Sales Hub, and Service Hub. Experience with integrations and APIs is a plus.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
Communication: Excellent written and verbal communication skills, with the ability to explain complex concepts to non-technical team members.
Organisation: Highly organised, detail-orientated, and capable of managing multiple projects simultaneously.
Some of our perks:
Competitive salary in line with your experience
A fully flexible working arrangement - work from wherever you are productive
Enjoy $50 per month to spend at your local café.
Monthly internet allowance
Birthday Leave: Celebrate your special day with an extra day off.
Holiday Week: Enjoy free time off between Christmas and New Year.
Quarterly Events: Connect with teammates through both virtual and in-person events.
About Hometime:
Hometime is a professional management company for holiday homes and short-term rentals. We make managing short-term rental properties easier by eliminating the need for homeowners to self-manage their holiday homes.
We’re on a mission to make short-term rentals better for everyone. We‘re making it better for guests who want to know they’re choosing a five-star experience managed by someone who lives, works and supports tourism in the community; better for homeowners who need a trusted partner to manage the end-to-end process when someone stays in their home; and better for the community who have peace of mind that short stays are managed locally and professionally.
Our model centres on a network of local hosts operating in key tourism areas across Australia. We partner with these community operators to deliver highly localised services while professionalising the industry and providing an elevated experience for homeowners and guests.
Hometime is in the top 10 Best Places to Work in the retail, hospitality, tourism and entertainment category according to 2024 Australian Financial Review’s Best Places to Work list!
I recently saw your post regarding the HubSpot Administrator position. Currently, I am working as a Growth Marketing & HubSpot Administrator in a contract role.
I’m skilled in building workflows, sales sequences, data management, reporting, and dashboards, as well as optimizing campaigns and driving growth through CRM
