We are currently using OctaChat for 24/7 chat lead capture. They use their own software however, so we don't get source info like we would from HS chat. At least not easily. We're also paying for the tech when we now have HS tech to do the same job.
So I am looking for services that can staff our HS chat. They don't need deep product knowledge. We have a pretty strict and simple set of qualification questions we use to screen all inbound traffic. They'd just need to collect some basic info and ask a few questions in the HS chat and we would take it from there.
Does anyone have any suggestions for third party staffing like this, specifically for HubSpot chat? Or at least with a lot of HS experience?