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lodock
Member

CRM Admin role at Santa Cruz Bicycles

Customer Relationship Management (CRM) is about collectively building a relationship with every one of our Partners and Riders that is meaningful and valuable. The CRM Administrator will be responsible for ensuring our CRM platform is accessible across the Pon.Bike Performance Group (Santa Cruz, Juliana, Reserve, and Cervelo) with accurate, relevant, and actionable data that empowers everyone to contribute to developing and deepening those relationships. You will advocate for the CRM within the organization, help to appropriately expand its use, and implement enhancements that enable us to deliver more value to all stakeholders. This role will be responsible for coordinating a universal approach across the organization for CRM data management.  

 

This role can be in Santa Cruz, CA or Salt Lake City, UT. The role will start remote until we are cleared to return to the offices.

To apply follow this link

Overall Duties and Responsibilities include the following (other duties may be assigned):

  1. Data Governance. Monitor data quality, data migrations, and data integration to achieve data governance goals. Identify opportunities for improving data structures and make recommendations to roll out changes. Manage and execute data cleansing projects to ensure CRM provides accurate and actionable data.
  2. CRM Operations. Create and maintain automated workflows, reports, and dashboards to deliver requirements from business units across the organization in alignment with defined standards. Make recommendations to optimize information flow and cross-functional collaboration.
  3. Email Marketing. Support quality and regularity of email communications with riders, retailers, distributors, and employees through list management, segmentation, tagging and structure.
  4. User Support and Documentation. First line of support for change management and troubleshooting for all CRM users. Improve CRM User productivity by writing how-to guides and SOPs. Socialize these resources tirelessly.  
  5. Continuous Improvement. Work with CRM Product Manager to continually improve the CRM system to support business evolution and growth. Collaborate to develop and streamline the framework for user and customer interactions, aligning with brand commitments and company priorities.  

 

Competencies and Requirements:

  1. 3+ years of experience in a customer service, data management or marketing operations role
  2. Hubspot Marketing, Sales, Service and Reporting Certifications preferred
  3. Excellent communications skills
  4. Proven customer service orientation combined with the ability to work well with others, take feedback and deliver constructive solutions
  5. Demonstrated analytical skills and technical orientation
  6. Meticulous attention to detail
  7. Working knowledge of HubSpot structure and solutions

Language Skills: Ability to read and comprehend and explain documents in English. Effectively communicate, verbally and in writing, in English. 

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job. 

Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities. While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The employee must lift and/or move up to 20 pounds. Vision may be corrected within normal range. The noise level in the work environment is quiet. 

 

Why work here: For 26 years Santa Cruz Bicycles has tried to do things a bit differently. Our ultimate goal is to consistently build the best bicycles in the world, and have fun doing it, but there is a lot more to it than that. 

We can offer you great benefits that include 100% paid health, dental and vision insurance, 401K matching, monthly employee events and major discounts on bikes and bike gear. Those parts come with the industry. We can offer you a relaxed working environment, local singletrack, and the opportunity to work with a group of bike enthusiasts in a great place to live. Those parts come with the territory. 

But what we really want is what you have to offer us. We want to attract job seekers that are looking for a brand that they can be an integral part of, and not just "a company to work for". It's the individual personalities, and the raw enthusiasm for the brand that makes this place special, and that comes directly from the employees of Santa Cruz Bicycles. 

 

To apply follow this link

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1 Reply 1
DianaGomez
Community Manager
Community Manager

CRM Admin role at Santa Cruz Bicycles

Thanks for sharing!

 

Best, 

Diana


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