Which of the five fundamental steps is most challenging for you?

chrlee
HubSpot Employee
HubSpot Employee

When it comes to integrating behavioral marketing and customer segmentation into your processes there are five fundamental steps to consider:

  1. Defining the interactions you want to track
  2. Implementing tracking
  3. Analyzing and reporting how people are behaving on your website
  4. Using this information to segment your contacts
  5. Using your segmentation to nurture

 

Which of these five fundamental steps is most challenging for you?

 

Share below the barriers you've experienced and how you've overcome some of them if applicable! 

 

To learn more about this, check out the Understanding Behavioral Marketing and Customer Segmentation lesson via HubSpot Academy.

687 Replies 687
MRoss0
Member

Number 5 using segmentation to nuture. 

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LLima99
Member

Para mim que trabalho com estratégias de marketng para uma imobiliária, a etapa mais desafiadora geralmente é "Analisar e relatar como as pessoas estão se comportando em seu site". Isso porque interpretar os dados de comportamento dos visitantes de um site imobiliário pode ser complexo devido à diversidade de interesses e necessidades dos clientes, além de exigir ferramentas analíticas avançadas e uma compreensão profunda dos padrões de comportamento online para transformar esses dados em insights acionáveis.

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JKubicka
Member

#3 "Analyzing and reporting how people are behaving on the website" is the hardest for me. The patience of analyzing is hard for me, to find the truest insights.

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IKrasnoff
Participant

My husband wants to start a podcast channel and we are in the initial stages. We are testing the steps now, starting with defining the interactions he wants to track.

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joetucker6
Participant

I would say the hardest step for me is using the information to segment my contacts. This is hard because a lot of the times the information about the customers is hard to find. Sometimes the customers don't want other people knowing their info and will try and make it difficult for the 3rd party organizations to access that information. That overall is what makes this step the most difficult for me personally. 

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Mekoco
Participant

Number 4 will be the most challenging.

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joetucker6
Participant

And why is that mekoco????!!!!!!1

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CLutteringer
Contributor

I found step 1 to be most difficult for me. I was starting out and quite naive but moved past it. I believe starting out I was very gung ho and wanted to just get everyone as a customer and all this. It's not how it works sadly.

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JWilliams808
Member

The biggest challenge for me is defining the interactions I want to track. However, once I have clarity about the purpose of the marketing campaign and what CTAs I want to present to the customer/prospect, that first step should be easier. 

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Mandiseli_Mfeya
Member

Which of the five fundamental steps is most challenging for you?

Defining the interaction would be difficult for me because by setting KPIs to a number of expressions, it's hard to know the conversion of customers. 

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MalarShanmu
Member

I think First one 

0 Upvotes
KDye7
Contributor

Do you mean you are not able to track which customers convert? Or the steps that they do on the way?

I agree steps can be tricky (ours is often very short - they land on our home page, go to our contact page and fill out the form).

But the other type of customer is often on our mailing list for a while, and we can see what emails they interact with and which one might trigger them to take action.

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Irtazat
Member

Defining the interaction would be difficult for me because by setting KPIs to a number of expressions, it's hard to know the conversion of customers. 

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ValentinoFR
Participant

"Defining the interactions that I want to track" would be probably the most challenging step for me right now, but that's because I lack knowledge of the target audience, since we haven't really applicate the data to our job yet.I believe none of the 5 step would be a difficult once we apply the BUYER PERSONA method, and analyze the data that we gain from our searching and studying.

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syadav51
Member

Dealing with data is bit cumbersome wherein you have to cateogorise your audince, based upon tracking, and then nurturing the segemnted audience is going to be time consuming. 

alannarhodes
Top Contributor

I agree it can be cumbersome to segment, but that's what an overview plan is for, as well as software and AI for real-time updates to the plan. Right? 

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syadav51
Member
Absolutely
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SriramS19
Member

Implementing tracking for sure. It is because even though my organization has a few marketing tracking tools, leveraging them to achieve your goals requires expertise on those tools and they are maintained by a separate team of digital marketers. 

AHennessey
Contributor

Yes! These tools and their setup are always challenging and usually handled by a tech team.

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joetucker6
Participant

I abolutely agree with this. Had the same exact thoughts. Good stuff.

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SGreenlee
Member

I would say implementing tracking is the most challenging as the website/ firm I work for doesn't sell a cut-and-dry product so the tracking of the good/service and consumer thoughts would be harder

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