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chrlee
HubSpot Employee
HubSpot Employee

Which of the five fundamental steps is most challenging for you?

When it comes to integrating behavioral marketing and customer segmentation into your processes there are five fundamental steps to consider:

  1. Defining the interactions you want to track
  2. Implementing tracking
  3. Analyzing and reporting how people are behaving on your website
  4. Using this information to segment your contacts
  5. Using your segmentation to nurture

 

Which of these five fundamental steps is most challenging for you?

 

Share below the barriers you've experienced and how you've overcome some of them if applicable! 

 

To learn more about this, check out the Understanding Behavioral Marketing and Customer Segmentation lesson via HubSpot Academy.

681 Réponses
TBarnes75
Membre

Which of the five fundamental steps is most challenging for you?

Out of the five fundamental steps the most challenging would be the segmentation to nurture. I would need to get to come up with innovative ways to attract more consumers. 

0 Votes
joetucker6
Participant

Which of the five fundamental steps is most challenging for you?

And how do you think you could do this TBarnes75? Would love to hear back on some ideas from ya. Have a blessed night friend!

0 Votes
mjones166
Membre

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting behavior tends to be the most challenging step for many businesses. Ensuring accurate data collection and deriving actionable insights from the collected data can be complex, especially with large datasets. To overcome this, businesses should invest in robust analytics frameworks and utilize data visualization techniques to simplify analysis and facilitate decision-making. Additionally, leveraging advanced analytics platforms with enhanced reporting capabilities can streamline the process and enable more effective use of behavioral data for segmentation and targeting.

0 Votes
joetucker6
Participant

Which of the five fundamental steps is most challenging for you?

Yes.

0 Votes
Shompa
Membre

Which of the five fundamental steps is most challenging for you?

Defining the interactions you want to measure,  Applying tracking,  Analyzing and reporting on how visitors behave on your website are the easiest steps. I'd think . and 5. are tougher since you have to generate strong material to nurture and make sure it's original and attracts the viewers' attention in order to urge them to take the next step.

 

 

joetucker6
Participant

Which of the five fundamental steps is most challenging for you?

Absolutely, nurturing the buyer and making sure they are comfortable in every situation the both of you get into is important in creating a long lasting substantial relationship with them. Thank you for sharing.

0 Votes
DLawson1
Membre

Which of the five fundamental steps is most challenging for you?

Using the segmentation for nuturing would be my biggest battle. I understand the interctions I want to track but if someone visits a page at least 3 times, I struggle with HOW I should nuture the prospect. Sending personalized emails works but unsure of other methods to try.

0 Votes
KDye7
Contributeur

Which of the five fundamental steps is most challenging for you?

Emails is the obvious one, sendingcontent that might address any hesitations they might have with continuing with their progress towards the action. Other nurturing might depend on who you have available and what you are trying to get them to do. Have a salesperson? Get them to call and discuss the product/service (they don't have to mention that you know the customer has visited the page!). Offer a demo, perhaps? Send them to blog posts that reinforce your message.

0 Votes
SJensen8
Membre

Which of the five fundamental steps is most challenging for you?

implementing tracking because it follows the numbers of how shoppers act, which is something I struggle with. 

0 Votes
KDye7
Contributeur

Which of the five fundamental steps is most challenging for you?

Tracking shoppers is something that is now relatively commonplace, but can be hard to achieve. Google Analytics and Tag Manager can give you all the data that you need, but you might need a professional company to help you set it up.

0 Votes
gvillanueva6
Membre

Which of the five fundamental steps is most challenging for you?

tracking

0 Votes
ATshiki
Membre

Which of the five fundamental steps is most challenging for you?

1. Defining the interactions you want to track and 2. Implementing tracking and 3. Analyzing and reporting how people are behaving on your website is the easiest part. I'd say 4. and 5. are harder because you have to create good content you are using to nurture and make sure it's creative and captures the viewsers attention in order to nudge them to take the next step

0 Votes
SageSan
Membre

Which of the five fundamental steps is most challenging for you?

To be very frank. For now, its all of them because I'm at a stage where I have necessary information but don't have an opportunity to implent it (which is mostly acquired working with teams and developed marketing agencies). So, looking forward to it

0 Votes
nixtshai
Membre

Which of the five fundamental steps is most challenging for you?

The most challenging is Customer Segmentation after Analysis and Reporting. Simply because depending on the interaction the segmentation can get granular and deciding how to group isn't simple. However, I found limiting the variables helps to drive focus on the overall objective. It has also allowed us to limit website actions to be more narrowly funnelled.

0 Votes
ajacobs123
Membre

Which of the five fundamental steps is most challenging for you?

Using tor segmentation to nurture

0 Votes
ARodriguez12
Membre

Which of the five fundamental steps is most challenging for you?

Segmentation can be complex, requiring a delicate balance to avoid either excessive granularity, resulting in too many segments, or overly broad categorization, leading to too few segments.

0 Votes
LWong23
Participant

Which of the five fundamental steps is most challenging for you?

Definitely implementing the tracking. I don't want to break the website!

0 Votes
LDonahue9
Membre

Which of the five fundamental steps is most challenging for you?

The fundamental step I find most challenging is analyzing and reporting how people are behaving on our website. We track this, but hard to understand sometimes. 

0 Votes
AriSaenz
Membre

Which of the five fundamental steps is most challenging for you?

In my opinion, defining the interactions you want to track, as it requires a deep understanding of the specific goals and objectives of the marketing strategy, which may vary significantly across different contexts and industries.

0 Votes
alannarhodes
Contributeur de premier rang

Which of the five fundamental steps is most challenging for you?

Hi Christine,

 

Thank you for posing this question. I find it to be excellent practice, and I thoroughly enjoy it! Currently, I don't hold a marketing role, so this serves as pretend practice for me 🙂

 

Regarding the five fundamental steps for integrating behavioral marketing and customer segmentation, the most challenging aspect for me [at the moment] would be defining the interactions you want to track and analyzing and reporting how people are behaving on your website. It's challenging because nearly every action a customer takes on a website is essential. The micro-decisions carry significant weight.

 

-Alanna

0 Votes
AH99
Membre

Which of the five fundamental steps is most challenging for you?

I think segmentation can be challenging. There is a fine balance to achieve in order avoid drilling too deep to create excessive segments or remain too macro and create too few segments. While the former might mean (wrongly) reading too much into each behaviour, the latter would certainly mean the message is unlikely to be specific and far too generic.

0 Votes