Inbound

chrlee
HubSpot Employee
HubSpot Employee

Which of the five fundamental steps is most challenging for you?

When it comes to integrating behavioral marketing and customer segmentation into your processes there are five fundamental steps to consider:

  1. Defining the interactions you want to track
  2. Implementing tracking
  3. Analyzing and reporting how people are behaving on your website
  4. Using this information to segment your contacts
  5. Using your segmentation to nurture

 

Which of these five fundamental steps is most challenging for you?

 

Share below the barriers you've experienced and how you've overcome some of them if applicable! 

 

To learn more about this, check out the Understanding Behavioral Marketing and Customer Segmentation lesson via HubSpot Academy.

631 Replies 631
HKaur0
Participant

Which of the five fundamental steps is most challenging for you?

I think analyzing and reporting how people are behaving on the website is most challenging.

0 Upvotes
flopezpez
Participant

Which of the five fundamental steps is most challenging for you?

I guess the interactions they want to track, usually people think that lots of followers = success when they don't realize that some more valuable interactions generate the converstions they're chasing.

0 Upvotes
breaf
Member

Which of the five fundamental steps is most challenging for you?

As a new digital marketer working at a company with an undefined marketing process, two steps will be very challenging: defining the interactions I need to track and implementing the initial tracking features. After completing the preliminary work, implementing steps 3-5 should be straightforward.

0 Upvotes
EAlberty
Member

Which of the five fundamental steps is most challenging for you?

I believe defining the interactions that we want to track is he hardest part.

0 Upvotes
bazini
Participant

Which of the five fundamental steps is most challenging for you?

i think defining the interaction you want to track is hard.

 

but analyzing and reporting how people behave on a website is also a problem because we wil still have limited information.

GBlake0
Member

Which of the five fundamental steps is most challenging for you?

i believe, in the early stages, it is defining the interactions I want to track 

0 Upvotes
DBrown56
Participant

Which of the five fundamental steps is most challenging for you?

Analyzing how people behave is the most challenging because the data is always limited and it doesn't update immediately.

ANeff8
Member

Which of the five fundamental steps is most challenging for you?

The most challenging step for me is implementing tracking. This is a new process to me, so learning how to use the tools to gather data and then organize the data seems complex. Like anything, it may just take some practice to see the simplicity of it. 

0 Upvotes
OAlake
Member

Which of the five fundamental steps is most challenging for you?

The step most challenng is; define the interactions I want to track

0 Upvotes
SSilva24
Member

Which of the five fundamental steps is most challenging for you?

I would say that the hardest thing to consider would be using the segmentaton to nature because that means I would have to corectly implement all the other steps. In adittion to analyzing them to upgrade segmentation 

0 Upvotes
CPanton
Member

Which of the five fundamental steps is most challenging for you?

I would say these: 

  1. Analyzing and reporting how people are behaving on your website
  2. Using this information to segment your contacts
  3. Using your segmentation to nurture
0 Upvotes
LIHONGHE2023
Member

Which of the five fundamental steps is most challenging for you?

  1. Defining the interactions you want to track
0 Upvotes
Chinweuba
Member

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting how people are behaving on your website.

Why?

Because it requires thorough observation and insight drawing. Also, the analysis and report test has to be run a couple of times to increase the result accuracy ratio.

0 Upvotes
IPaunov
Participant

Which of the five fundamental steps is most challenging for you?

I'm currently in charge of managing a home/handyman services website that is operating on a local level. Below, I'm applying some insights into the challenges we're encountering, according to the fundamental 5 steps of behavioral marketing.

Defining the interactions you want to track: The website has a relatively small amount of traffic and user base on a monthly/weekly basis. Also, the interactions are pretty straightforward because customers are directly searching and calling for a service – it's a "last-minute action" from our customers' side. The most relevant interaction defined to be tracked is "calls" initiated by our potential customers.

Implementing tracking: So, in order to separate the converting customers from those who are just visiting, we established conversion tracking of the calls through all channels and platforms to be able to gather data.

Analyzing and reporting how people are behaving on your website: We use GA4 to track and Google Spreadsheets to report the results. It's a simple way of tracking, but it works quite efficiently for the specific business needs.

Using this information to segment your contacts: The biggest challenge here is the small number of audiences and Google's limitations in terms of audience definition. Here we face difficulty separating the visitors and callers from the overall audience interacting with our ads. For that reason, we're implementing a strategy and tactics to increase organic traffic and listing for specific categories to optimize the cost of paid channels.

Using your segmentation to nurture: By analyzing the data, I spotted seasonality in the search results, page views, and received calls for specific services. This helps us identify which services could be promoted by campaigns outside of the search network, which season/month to promote, and for how long to promote them.

0 Upvotes
Houssammehaidli
Member

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting how people are behaving on your website . Understanding customer behavior on a channel is difficult

0 Upvotes
AGamal96
Member

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting how people are behaving on your website, it's not easy for us to analyse customer behavior on our channels

0 Upvotes
JKirigha
Member

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting how people are behaving on your website - Understanding user intent on a website can be difficult because it might be difficult to determine the reason for a sudden drop in  interaction.

0 Upvotes
repurposedKATE
Member

Which of the five fundamental steps is most challenging for you?

Have you tried HotJar?

0 Upvotes
BMorena
Member

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting how people are behaving on your website.

SCohen07
Member

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting how people are behavior on your website.

0 Upvotes
SRubo
Participant

Which of the five fundamental steps is most challenging for you?

Analyzing and reporting how people are behaving on your website, this is due to not being able to know everything going on my website. Yes I would implement tools to help me find various information. But I feel like its the most consuming going into it.