Jul 11, 2021 6:45 PM - edited Aug 12, 2021 10:08 AM
Every conversation has a defined start, middle, and end. When you’re using that interaction to qualify a lead, there are specific pieces of information that you’ll need to make the most out of that interaction. Much like a conversation that happens in person, you want to make sure a conversation online is structured to end when it’s appropriate.
Spend time thinking about the most impactful conversations your company has with its audience. What trends do you notice? Is there an opportunity to automate it through conversational messaging? Share your thoughts below.
*To learn more about this, check out the Developing a Conversational Growth Strategy lesson via HubSpot Academy.
Aug 25, 2021 4:54 AM
Most impactful conversations is usually through watsapp messages which is the most common at the moment. Other than that it will be via emails.
Aug 24, 2021 10:54 AM
We use social media platforms to have conversations with our audience. The most impactful conversations you have are those in the beginning of the customer's lifespan with the company.
Aug 24, 2021 5:20 PM
Aug 20, 2021 4:23 PM
I haven't yet used bots or chatflows. The conversations I have with my audience are telephone, email, and responses to social media posts.
Aug 20, 2021 11:34 AM
I believe the most impactful conversations you have with clients are the first 2-3, as those set the tone for the agency-client relationship and will determine where that relationship goes. It's important to know their expectations going in, and be carefully paying attention to what they're looking for in those early interactions. Applying that knowledge and iterating those early conversations is key
Aug 19, 2021 6:31 PM
I think my business can automate at some point, but we also need to put some kind of input where theres no more to automotion, and there we will need to do human to human comnverstion.
Aug 19, 2021 4:28 PM
We are still very much a "phone call" culture driven by our significant word-of-mouth business. Much of the conversation happens with our sales team versus through our marketing efforts. This is definitely an area where we are planning to expand in our implementation of Hubspot.
Aug 17, 2021 6:47 PM
Using a bot to answer questions and guide a customer through the process would be helpful. Most of our conversations are currently via phone and so automating would be a great improvement.
Aug 16, 2021 10:36 AM
find that hosting newer podcasts on Telegram and polls on Instagram see an increase in our stats and provide apt data for the various demographics we have
Aug 10, 2021 7:20 PM
yes getting the prospect the right content they are looking for quick and simple, getting the right information about the contact of the start, then directing them to the content they want from our company!
Aug 10, 2021 3:17 AM
Our category within cybersecurity is really new. Something that only in recent years organizations are starting to discover. Our main conversation is educating the industry on this specific topic. We are working to emphasize the true value of the product.
Aug 9, 2021 2:12 PM
Looking into chatbot on website for virtual assistance to address FAQs and point viewers in the right direction or alert our team for further assistance.