How can you delight your customers?

[Champion]

To create lasting relationships and to build trust you have to listen to, serve, and follow up with your customers; it’s the best way to learn how to provide the best, personalized experience. Keeping this in mind, what can your business do as a follow-up with its customers after they make a purchasing decision to create a moment of delight?

*To learn more about this, check out the Applying a Customer Marketing Approach lesson via HubSpot Academy. 

[TuongVi3103Tran]

Focusing on customer delight can serve to happier and more trustworthy clients.

It varies in scope and intent from user satisfaction by showing your base that your business aims to exceed expectations with reasonable actions or offers.

The loyalty that buyer increase fosters goes deeper than repeat purchases; it creates die-hard brand ambassadors.

[RRodrigueza]

Help customers and make them feel that you and your company are happy to serve and help you with your problems.

[TMcVey]

You can delight your customer by providing to their needs and then maintaining a long relationship for years to come 

[ALatoza]

Be witty, engaging, and direct to the point when interacting online

[AHasan1]

Underpromise, over-deliver

[PNeag]

The first thing we do after a purchase is to send a follow-up e-mail with a survey in which we ask them how was the overall experience, how can we improve our customer service, purchasing process or products. If we had a conversation with a customer on social media, we follow up on the same platform writing them a message.(90% of them are delighted to respond to our questions and also by the fact that we care and show interest in them even after the purchase was made). We also give them cupon codes that offer free shipping or extra discounts for the next purchase.

[RTREVIÑO]

The first thing to do will be to send a survey and ask for their opinion of the process: how they felt, how was communication, how we can improve.

The next will be to send regularly a newsletter about the industry or events, or tendencies. So we keep educating the customers.

And send birthday and Christmas cards.

[aaarons]

It is important for us to do the onboarding and guide them, and be present to answer any questions.

[jreserva]

Always follow-up and keep in touch

[MOBrien5]

Stay in contact, randomly check-in with them about how the product is working for them, be patient

[KElms]

You can delight them by taking care of their needs, following up, thanking them for their business and serve them well.

[AGeorgiadis]

Send them a thank you email and keep in good contact with them. 

[ZSmith1]

Remaining in contact and also thanking them for their service. 

[HiGatwiri]

Send a message thanking them and ask how the service or product is treating them.

[ClearlyTerry]

Sometimes we send a small gift or discount to our online store as a token of appreciation for new customers.

[MikitaShah]

Each customer is unique, identifying what is best required to the customer is important. Fulfilling those is the next. 

[trinitygranados]

surverys that offer discounts after 

[RDelosSantos]

You have to Listen carefully, Serve, most specially to follow up with them, cause if you don't you will lose their trust.

[Ayomideola]

Being empathethic, showing more value and listening more to my customers

[CMottl]

For my company that uses mainly a B2B marketing model, the best follow-up is by continuing to educate our customers on what we're doing by referring them to our blogs and ebooks. Not only that, but we check in to make sure everything's running smoothly, and they are satisfied with the services we are providing.