Jul 11, 2021 7:04 PM - edited Aug 12, 2021 10:18 AM
To create lasting relationships and to build trust you have to listen to, serve, and follow up with your customers; it’s the best way to learn how to provide the best, personalized experience. Keeping this in mind, what can your business do as a follow-up with its customers after they make a purchasing decision to create a moment of delight?
*To learn more about this, check out the Applying a Customer Marketing Approach lesson via HubSpot Academy.
Oct 17, 2022 8:44 AM
Focusing on customer delight can serve to happier and more trustworthy clients.
It varies in scope and intent from user satisfaction by showing your base that your business aims to exceed expectations with reasonable actions or offers.
The loyalty that buyer increase fosters goes deeper than repeat purchases; it creates die-hard brand ambassadors.
Feb 3, 2022 4:51 PM
Help customers and make them feel that you and your company are happy to serve and help you with your problems.
Feb 2, 2022 10:44 AM
You can delight your customer by providing to their needs and then maintaining a long relationship for years to come
Jan 31, 2022 5:29 AM
Be witty, engaging, and direct to the point when interacting online
Jan 28, 2022 12:04 PM
Jan 25, 2022 12:22 PM
The first thing we do after a purchase is to send a follow-up e-mail with a survey in which we ask them how was the overall experience, how can we improve our customer service, purchasing process or products. If we had a conversation with a customer on social media, we follow up on the same platform writing them a message.(90% of them are delighted to respond to our questions and also by the fact that we care and show interest in them even after the purchase was made). We also give them cupon codes that offer free shipping or extra discounts for the next purchase.
Jan 23, 2022 12:32 AM
The first thing to do will be to send a survey and ask for their opinion of the process: how they felt, how was communication, how we can improve.
The next will be to send regularly a newsletter about the industry or events, or tendencies. So we keep educating the customers.
And send birthday and Christmas cards.
Jan 21, 2022 1:09 PM
It is important for us to do the onboarding and guide them, and be present to answer any questions.
Jan 20, 2022 11:07 PM
Always follow-up and keep in touch
Jan 20, 2022 6:06 PM
Stay in contact, randomly check-in with them about how the product is working for them, be patient
Jan 19, 2022 9:02 AM
You can delight them by taking care of their needs, following up, thanking them for their business and serve them well.
Jan 17, 2022 11:41 AM
Send them a thank you email and keep in good contact with them.
Jan 16, 2022 10:25 PM
Remaining in contact and also thanking them for their service.
Jan 16, 2022 3:03 PM
Send a message thanking them and ask how the service or product is treating them.
Jan 15, 2022 9:30 PM
Sometimes we send a small gift or discount to our online store as a token of appreciation for new customers.
Jan 13, 2022 5:35 AM
Each customer is unique, identifying what is best required to the customer is important. Fulfilling those is the next.
Jan 11, 2022 2:29 PM
surverys that offer discounts after
Jan 10, 2022 10:07 PM
You have to Listen carefully, Serve, most specially to follow up with them, cause if you don't you will lose their trust.
Jan 10, 2022 10:00 PM
Being empathethic, showing more value and listening more to my customers
Jan 7, 2022 3:25 PM
For my company that uses mainly a B2B marketing model, the best follow-up is by continuing to educate our customers on what we're doing by referring them to our blogs and ebooks. Not only that, but we check in to make sure everything's running smoothly, and they are satisfied with the services we are providing.