Inbound

Champion
HubSpot Employee
HubSpot Employee

How can you delight your customers?

To create lasting relationships and to build trust you have to listen to, serve, and follow up with your customers; it’s the best way to learn how to provide the best, personalized experience. Keeping this in mind, what can your business do as a follow-up with its customers after they make a purchasing decision to create a moment of delight?

 

*To learn more about this, check out the Applying a Customer Marketing Approach lesson via HubSpot Academy. 

215 Replies 215
TuongVi3103Tran
Member

How can you delight your customers?

Focusing on customer delight can serve to happier and more trustworthy clients.

It varies in scope and intent from user satisfaction by showing your base that your business aims to exceed expectations with reasonable actions or offers.

The loyalty that buyer increase fosters goes deeper than repeat purchases; it creates die-hard brand ambassadors.

0 Upvotes
RRodrigueza
Member

How can you delight your customers?

Help customers and make them feel that you and your company are happy to serve and help you with your problems.

0 Upvotes
TMcVey
Member

How can you delight your customers?

You can delight your customer by providing to their needs and then maintaining a long relationship for years to come 

0 Upvotes
ALatoza
Participant

How can you delight your customers?

Be witty, engaging, and direct to the point when interacting online

0 Upvotes
AHasan1
Member

How can you delight your customers?

Underpromise, over-deliver

PNeag
Participant

How can you delight your customers?

The first thing we do after a purchase is to send a follow-up e-mail with a survey in which we ask them how was the overall experience, how can we improve our customer service, purchasing process or products. If we had a conversation with a customer on social media, we follow up on the same platform writing them a message.(90% of them are delighted to respond to our questions and also by the fact that we care and show interest in them even after the purchase was made). We also give them cupon codes that offer free shipping or extra discounts for the next purchase.

RTREVIÑO
Member

How can you delight your customers?

The first thing to do will be to send a survey and ask for their opinion of the process: how they felt, how was communication, how we can improve.

The next will be to send regularly a newsletter about the industry or events, or tendencies. So we keep educating the customers.

And send birthday and Christmas cards.

aaarons
Member

How can you delight your customers?

It is important for us to do the onboarding and guide them, and be present to answer any questions.

0 Upvotes
jreserva
Participant

How can you delight your customers?

Always follow-up and keep in touch

0 Upvotes
MOBrien5
Member

How can you delight your customers?

Stay in contact, randomly check-in with them about how the product is working for them, be patient

0 Upvotes
KElms
Participant

How can you delight your customers?

You can delight them by taking care of their needs, following up, thanking them for their business and serve them well.

0 Upvotes
AGeorgiadis
Member

How can you delight your customers?

Send them a thank you email and keep in good contact with them. 

0 Upvotes
ZSmith1
Member

How can you delight your customers?

Remaining in contact and also thanking them for their service. 

0 Upvotes
HiGatwiri
Member

How can you delight your customers?

Send a message thanking them and ask how the service or product is treating them.

0 Upvotes
ClearlyTerry
Participant

How can you delight your customers?

Sometimes we send a small gift or discount to our online store as a token of appreciation for new customers.

0 Upvotes
MikitaShah
Participant

How can you delight your customers?

Each customer is unique, identifying what is best required to the customer is important. Fulfilling those is the next. 

0 Upvotes
trinitygranados
Member

How can you delight your customers?

surverys that offer discounts after 

0 Upvotes
RDelosSantos
Member

How can you delight your customers?

You have to Listen carefully, Serve, most specially to follow up with them, cause if you don't you will lose their trust.

0 Upvotes
Ayomideola
Participant

How can you delight your customers?

Being empathethic, showing more value and listening more to my customers

0 Upvotes
CMottl
Member

How can you delight your customers?

For my company that uses mainly a B2B marketing model, the best follow-up is by continuing to educate our customers on what we're doing by referring them to our blogs and ebooks. Not only that, but we check in to make sure everything's running smoothly, and they are satisfied with the services we are providing.