【Closed】AMA with Community Managers!

natsumimori
Community Manager

Hi everyone!

 

If you've been around in the HubSpot Community for a while, you must've noticed that there are a lot of new faces on the Community recently and the Community Team thought it might be fun to share a little bit about ourselves with our Community and let you ask us anything!😊

 

We're excited to launch this AMA to celebrate the Community's newest board, Humans of HubSpot. Starting next week we'll spotlight Community members from around our Community in an effort to share more about who we are beyond our avatars and bios. While we can't wait to hear from all of you, we thought it was only right to kick things off by letting you ask us anything.

 

The HubSpot Community launched in 2016 and has grown into a thriving community in 6 languages with over 9,000 accepted solutions and over 85,000 users. Our goal is to create a space for all HubSpot users to ask questions, find answers and connect with professionals from around the world growing better with HubSpot. To achieve this mission, there are currently 8 Community Managers and each have dedicated space to manage.

 

We'll be answering questions from Wednesday 21 October - Wednesday 3 November.

 

Not sure what to ask? Here are a few sample questions: 

  1. What do Community Managers do other than creating content on the Community? 
  2. What does a typical day look like? 
  3. What are the Community’s plans for 2021 and beyond? 
  4. What are some tips for growing a Community? 

But first of all, let us introduce ourselves! 

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@jennysowyrda  / Community Manager

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Home office: Cambridge, US 🇺🇸

 

Jenny is from Boston, MA and has lived in the area since childhood, including attending Boston College. She has been working for HubSpot since 2016 and joined the Community team as the first Community Manager in 2018. 

 

Fun fact: I have visited 5 HubSpot offices and worked in our Portsmouth, NH office for my first year at HubSpot.

 

@sharonlicari  / Spanish Community Manager

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Home office: Dublin 🇮🇪

 

Sharon was born in Caracas-Venezuela and moved to Ireland in 2013. She joined HubSpot in 2017. She has a Bachelor in International Business and she has a diploma as a Chef in Patisserie. 

 

Fun fact: I speak native Italian as I went to an Italian school back home and my family is from Italy! Also, I've worked in my family's patisserie for 5 years! So yes I know how to bake! 😍

 

@natsumimori  / Japanese Community Manager

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Home office: Singapore 🇸🇬

 

Natsumi was born and grew up in Tokyo, Japan. She moved to Singapore in 2018 when she joined HubSpot as a Customer Support Specialist.

 

Fun fact:  I enjoy traveling and trying out the local foods. One of my most memorable travel experiences was when I went solo backpacking around South East Asia! 2 days of boat trip from Laos to Thailand (painful and long) was an experience! 

 

@PamCotton  / Portuguese Community Manager

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Home office: Cambridge, US 🇺🇸

 

Pam was born in Brazil and moved to Massachusetts in 2013, started at HubSpot in 2018 helping to launch the Portuguese Support.

 

Fun fact: I started the role of a Community Manager on the same day as my 2 year anniversary working at HubSpot. Such a coincidence.

 

@dennisedson  / Developer Forum Manager 

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Remote, US 🇺🇸

 

Dennis was born and raised on a dairy farm in Kansas.  After school he moved to Florida where, among other things, became a park ranger.  Eventually, he moved to New York City because it was the opposite of a farm in Kansas.  Now he lives outside of NYC and will inevitably become a farmer in Kansas...

 

Fun fact: I had a "racing rooster" when I was a kid.  It would chase my sister around.  Also, I received a blue ribbon in 4-H for cross stitching

 

@TiphaineCuisset  / French Community Manager

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Home Office: Dublin 🇮🇪

 

Tiphaine grew up in Orléans, France. After secondary school she studied in multiple places around France & Europe, including Germany, Ireland and Portugal. She eventually moved back to Ireland in the beginning of 2019 to join HubSpot


Fun fact: I love watching movies & series. I have 5 siblings. I'm passionate about space. 🚀 and I can't wait to go see live music again!

 

@MiaSrebrnjak / German Community Manager

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Home Office: Berlin 🇩🇪

 

 

@JoeMayall  / Ideas Forum Manager

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Home office: Cambridge, US 🇺🇸

 

Joe was born and raised in Massachusetts, and joined HubSpot in July 2018. After a year and a half in Customer Support, he moved to Product Marketing to support the Ideas Forum. Feel free to reach out to him to chat about the Ideas Forum (or Star Wars).

 

Fun fact: Outside of HubSpot, Joe works as a freelance writer.

------------------------------

 

Now it's your turn to ask us anything! 

AMA
12 Replies 12
PamCotton
Community Manager

Hello @MeginVA @derekcavaliero @Alex_ , @Phil_Vallender , @ElyshaShave , @dbeau79 , @BootstrapC , @Aakar , @Kevin-C , @Josh , @Ben_M @darynsmith @jonchim @danielruby @thesnappingdog , @Mike_Eastwood , @Anton , @stefen , @DanielSanchez , @daveroma  wanted to invite you to our AMA, let us know know if you have any questions for us! 

 

Thank you,

 

Pam

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thesnappingdog
Contributor

How y'all doing? 😁Do you guys keep a list of 'good threads/responses' and categorise those by topic? So that you can link them if new threads with similar questions are created 🤔

dennisedson
Community Manager

Hey @thesnappingdog, I cannot speak for the entire team here, but I have been using Obsidian which has an interesting tag mapping feature.  I am relatively new to the team so my map is pretty little, but it is growing.

Thanks,

Dennis



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0 Upvotes
jennysowyrda
Community Manager

Hi @thesnappingdog! Thanks for the question!

 

The short answer is, we do! We have a few ways of keeping track of great threads, including a tagging system, to ensure when there's a great response or helpful post it's not lost forever. I think we are all also pretty familiar with the content on the Community and more often than not when I see a question I know has been answered before I can find the post I'm looking for either by searching the author or title of the post. You can pretty much ask any of us "what's the best post about xyz" and I think we'd all be able to think of a post or two that stand out! 

0 Upvotes
mritchie712
Participant

@dennisedson Any idea when the v1 API will be deprecated? The "/contacts/v1/contact/batch/" is particularly convenient due to the ability to "upsert" using email.

dennisedson
Community Manager

Hey @mritchie712 ! There is no official timing as of yet.  We have a Breaking Changes that might help in terms of easing your worry about being caught off guard.  As for the upsert ability,  I wouldn't count that out in V3, yet 😉

Thanks,

Dennis



Check out our Community Developer Blog
where we feature our Community driven developer podcast and how to content
mritchie712
Participant

Got it, and thanks for the hint 😉.

KPhilippou
Member

Hi all!

 

Just introducing myself to the community.

 

Excited to get started with Hubspot and see what it  can do to transform our Marketing!

 

Thanks,

 

Katrina

sharonlicari
Community Manager

Hi @KPhilippou 

 

Welcome to the Community! happy to have you here!

 

Best

Sharon 


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0 Upvotes
TeeKayBee
Member

Hi All

I am Bijeesh T K from india. I work as a Digital Marketing Specialist. I love hubspot 😍

Maximyz
Member

Hello - I am relatively new to HubSpot and feel totally lost. My main reason for using it is to better organize my leads, know where they are in the slaes process, and automate some messaging. Where is the best place to start? Is there anyone who can help with onboarding?

 

Thank you - Matt

0 Upvotes
TiphaineCuisset
Community Manager

Hi @Maximyz 

 

Thank you for reaching out, Welcome to HubSpot and to the Community! We're happy to help. 

 

I think this website should help. 

 

You will find in our Knowledge Base documentation on every tool within HubSpot. You can also find here a Get Started guide to help you get set up.

 

The Community is where you are right now, we have a lot of HubSpot users happy to answer your questions as well, for more information to get started on the Community this article will be a good resource, as well as this article on how to ask a great question. As a free user, the Community will also be where you can tell us if you're having a technical issue.

 

The Academy is another great resource for you. There are a lot of videos, lessons, and certifications there.

 

If you're looking for more in-depth onboarding you can contact one of our amazing partners in our directory here

Finally, our professional services can be found here.

 

Hope that helps.
Have a lovely day,
Tiphaine.

 


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