【Closed】AMA with Community Managers!

[natsumimori]

Hi everyone!

If you've been around in the HubSpot Community for a while, you must've noticed that there are a lot of new faces on the Community recently and the Community Team thought it might be fun to share a little bit about ourselves with our Community and let you ask us anything!😊

We're excited to launch this AMA to celebrate the Community's newest board, Humans of HubSpot. Starting next week we'll spotlight Community members from around our Community in an effort to share more about who we are beyond our avatars and bios. While we can't wait to hear from all of you, we thought it was only right to kick things off by letting you ask us anything.

The HubSpot Community launched in 2016 and has grown into a thriving community in 6 languages with over 9,000 accepted solutions and over 85,000 users. Our goal is to create a space for all HubSpot users to ask questions, find answers and connect with professionals from around the world growing better with HubSpot. To achieve this mission, there are currently 8 Community Managers and each have dedicated space to manage.

We'll be answering questions from Wednesday 21 October - Wednesday 3 November.

Not sure what to ask? Here are a few sample questions: 

1. What do Community Managers do other than creating content on the Community? 
2. What does a typical day look like? 
3. What are the Community’s plans for 2021 and beyond? 
4. What are some tips for growing a Community? 

But first of all, let us introduce ourselves! 

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@jennysowyrda  / Community Manager

Home office: Cambridge, US 🇺🇸

Jenny is from Boston, MA and has lived in the area since childhood, including attending Boston College. She has been working for HubSpot since 2016 and joined the Community team as the first Community Manager in 2018. 

Fun fact: I have visited 5 HubSpot offices and worked in our Portsmouth, NH office for my first year at HubSpot.

@sharonlicari  / Spanish Community Manager

Home office: Dublin 🇮🇪

Sharon was born in Caracas-Venezuela and moved to Ireland in 2013. She joined HubSpot in 2017. She has a Bachelor in International Business and she has a diploma as a Chef in Patisserie. 

Fun fact: I speak native Italian as I went to an Italian school back home and my family is from Italy! Also, I've worked in my family's patisserie for 5 years! So yes I know how to bake! 😍

@natsumimori  / Japanese Community Manager

Home office: Singapore 🇸🇬

Natsumi was born and grew up in Tokyo, Japan. She moved to Singapore in 2018 when she joined HubSpot as a Customer Support Specialist.

Fun fact:  I enjoy traveling and trying out the local foods. One of my most memorable travel experiences was when I went solo backpacking around South East Asia! 2 days of boat trip from Laos to Thailand (painful and long) was an experience! 

@PamCotton  / Portuguese Community Manager

Home office: Cambridge, US 🇺🇸

Pam was born in Brazil and moved to Massachusetts in 2013, started at HubSpot in 2018 helping to launch the Portuguese Support.

Fun fact: I started the role of a Community Manager on the same day as my 2 year anniversary working at HubSpot. Such a coincidence.

@dennisedson  / Developer Forum Manager 

Remote, US 🇺🇸

Dennis was born and raised on a dairy farm in Kansas.  After school he moved to Florida where, among other things, became a park ranger.  Eventually, he moved to New York City because it was the opposite of a farm in Kansas.  Now he lives outside of NYC and will inevitably become a farmer in Kansas...

Fun fact: I had a "racing rooster" when I was a kid.  It would chase my sister around.  Also, I received a blue ribbon in 4-H for cross stitching

@TitiCuisset  / French Community Manager

Home Office: Dublin 🇮🇪

Tiphaine grew up in Orléans, France. After secondary school she studied in multiple places around France & Europe, including Germany, Ireland and Portugal. She eventually moved back to Ireland in the beginning of 2019 to join HubSpot

Fun fact: I love watching movies & series. I have 5 siblings. I'm passionate about space. 🚀 and I can't wait to go see live music again!

@MiaSrebrnjak / German Community Manager

Home Office: Berlin 🇩🇪

Mia is originally from Slovenia (EU) and studied German and Russian language and literature. She moved to Berlin in 2019 to work at HubSpot. She started as a German Inbound Success Coach in Sales and worked with users of our free software. She then moved to the Community Team as the German Community Manager in April 2021.

Fun fact: I was equally interested in humanities & natural sciences in school and wanted to study geology; I was even a cave explorer for a short while.

@JoeMayall  / Ideas Forum Manager

Home office: Cambridge, US 🇺🇸

Joe was born and raised in Massachusetts, and joined HubSpot in July 2018. After a year and a half in Customer Support, he moved to Product Marketing to support the Ideas Forum. Feel free to reach out to him to chat about the Ideas Forum (or Star Wars).

Fun fact: Outside of HubSpot, Joe works as a freelance writer.

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Now it's your turn to ask us anything! 

[NikitaSerrao30]

Hey everyone!  I'm Nikita and I'm the Digital Marketing Specialist at Orixcom. My company offers cloud security and network connectivity solutions. I'm a brand new Hubspot user, helping my company grow their business and also here to learn a thing or two about Digital Marketing. We're currently in the onboarding stages so looking forward to becoming a Hubspot pro! 😊

[MiaSrebrnjak]

Hi @NikitaSerrao30, welcome to the Community, very happy to have you on board! 🙂 I wish you lots of success with HubSpot! 

Mia, Community team 

[Anonymous]

I want to close my hubspot community account, the username is conflicting with my agency profile listing name. Closing this account, I hope it will not affect the main hubspot account? Or is it advisable I just change the username, but I do not have access to change the username. Any help here will be appreciated.

[MiaSrebrnjak]

Hi @Anonymous,

thank you for reaching out! Your Community and HubSpot accounts are two separate entities, that's why closing your Community account wouldn't affect your HubSpot account. 

I, however, recommend to update your Community username so you can still contribute and ask questions in the Community if needed; you can easily submit a new username request via this form. We'll take care of the rest 🙂 

Let me know if you'll have any other questions! 

Cheers
Mia, Community Team

[kristabecker]

Hi everyone!  I'm Krista.  I have a marketing background and am a new user to Hubspot with my current company, a digital marketing agency.  We're currently in the onboarding stages so looking forward to learning all about Hubspot!

[kvlschaefer]

Hi @kristabecker,

Thank you for this introduction!

Welcome to HubSpot and the Community 🙂

We hope you enjoy your onboarding experience and beyond!

Best,

Kristen

[DDouglas]

Hi! I'm D & I have a journalism background but haven't been a practicing journalist or writer for quite a few years.  I am hoping to gain some knowledge that will help me create relevant content as I re-enter the writing world.

[kvlschaefer]

Hi @DDouglas,

Welcome to the Community!

We're happy to have you here 🙂 

Best,

Kristen

[GregorPetri]

Dear HubSpot Communitiy,

great to get in touch with you!

Im interested in using Hubspot for customer segmentation and getting feedback from experts an ICPs.

Lookinf forward exchanging with you on various topics regarding Hubspot.

BR, 

Gregor

[DianaGomez]

Hi @GregorPetri, hope you are doing well 😊

¡Welcome to the Community and happy learning!

Best,

Diana

[SRTotty]

My name is Sandeana Totty. New member to the community and to HubSpot. We are onboarding now and looking forward to using HubSpot and learning from this community. 

[kvlschaefer]

Hi @SRTotty,

Welcome to the Community 🙂

Best,

Kristen

[ElyonsEncore]

Hello All,

Evan Lyons here! I am a commercial real estate broker with Encore Real Estate Investment Services based in Southeast Michigan. I consult for experienced and first time investors of commercail real estate and more particularlly facilitate the acquistion and disposition of retail, industrail, multifamily assets throughout the United States.

Follow me on Linkedin for Valuable CRE Insights 

[MiaSrebrnjak]

Hi @ElyonsEncore, welcome to the Community! 👋 

Cheers
Mia, Community Team

[Capo]

Hi @ All!

John Caponigro, aka Capo, from Waymark here.  I lead our Customer Success Team and am looking forward to diving more into Hubspot to add efficiencies to our process and achieving calm scale, with greater customer satisfaction, for all of our team members in 2023.

For any seasoned customer success teams using Hubspot, what is the biggest advantage you see gained for your team by using Hubspot now? & Why?

[MiaSrebrnjak]

Hi @Capo,

welcome to the Community, we're happy to have you here! I've shared a couple of helpful Community threads and tagged a couple of members in your post here, let's see if other CS experts can share their experiences there! 🙂 

Cheers
Mia, Community Team

[JRoss21]

Hi everyone, My name is Jack and I am a digital Marketing Specialist new to HubSpot

[kvlschaefer]

Hi @JRoss21,

Welcome to the Community! 

We're happy to have you here 🙂

Best,

Kristen

[EOGUNFEMI]

 hi guys my name is Eunice and i am so happy to be here i am a content writer a bit of digital marketer also and i just want to learn a lot. i wish to have fun while being expose to knowledge.

[MiaSrebrnjak]

Hi @EOGUNFEMI,

thank you for the great introduction, welcome to the Community! 🙂 

Mia, Community team