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HubSpot Native Apps

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Jaycee_Lewis on December 10, 2024

Welcome to the HubSpot Native Apps Board!

What is this space for? This is your dedicated place to share, learn, and troubleshoot all things related to HubSpot-native apps. Whether you’re exploring new ways to connect tools or solving an issue, this is the hub for all discussions about read more

Reply Account Engagement

3 upvotes

4 Replies

capcutpremiumap

Member

January 17, 2026 05:35

This is a really helpful addition to the community having one dedicated space for HubSpot-native apps will make it much easier to find answers and sh...read more

Solved

DParibello on September 19, 2025

Service Form not syncing properly with Smartsheets integration

I connected Smartsheets to my Help Desk board and have gotten it to sync <--> between hubspot and smartsheets. I also have a form that I created through hubspot where I'm asking customers to provide 4 or 5 bits of data that will then create a read more

Reply Forms Service Tickets

0 upvote

20 Replies

Accepted solution

sylvain_tirreau

Guide

October 22, 2025 02:39

@DParibello Thanks for the details. We'll try to eliminate some recurring and trivial issues. You'll need to be careful to follow the instruc...read more

Jazzmin on March 20, 2025

Syncing user availability status with google calendar

Hello! We are using HubSpot as out main Ticketing tool. We are working with agents globally in different time zones and start using ticket assignment based on user availability status. We are also uusing setting working hours for users, but we are w read more

Reply Tickets

0 upvote

1 Reply

kennedyp

Community Manager

March 20, 2025 18:06

Hi @Jazzmin ! Welcome to the Community-- happy to have you here 😊 At this time, the Availability status in HubSpot cannot be managed by ...read more

Solved

LPaquette1 on February 27, 2025

Shopify Orders not synchronizing in tickets

Hello, We recently set up HubSpot and would like to automatically view Shopify orders on the right panel when a customer creates a ticket. Currently, we have to manually add the order by entering the order number. We would prefer for this se read more

Reply Service Tickets

0 upvote

2 Replies

Accepted solution

BérangèreL

Community Manager

February 28, 2025 05:02

Hi @LPaquette1 , I hope that you are well! Great question, thanks for asking the HubSpot Community! I'd like to share these resources that migh...read more

Solved

michiMolllath on October 11, 2024

Live chat Slack integration - Replies in slack are comments in HS ticket

Hi there, I have succesfully integrated slack and hubspot. Everything is working. Usecase: I want to answer icoming livechats which as tickets in HS helptdesk on slack. If I do so my answer is a comment in the ticket and NOT the answer to t read more

Reply Chat Integrations Service Tickets

0 upvote

4 Replies

Accepted solution

R-Sheikh

Member | Platinum Partner

October 11, 2024 06:37

Sounds like the replies are being sent into the ticket instead of the live chat. To fix this, please ensure that your settings match these: Setti...read more

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