WhatsApp Business API Integration APPs

[Gabriel_Silva]

Hi Hubspot community,

We recently discovered that the native integration between Hubspot and WhatsApp Business API has a fixed pricing model, in which we need to previously by a pack of templates, and those templates expire each month, wether they're used or not. There are specific months were we use templates much more, big seasonalities, so we need to use WhatsApp with a pay-as-you-go princing model, it is more interesting for us.

We're searching for tools that provide an integration between Hubspot's HelpDesk and WhatsApp API, so we can create conversations within tickets and use WhatsApp templates in a pay-as-you-go model. It seems that is possible to connect WhatsApp's API directly into Hubspot's HelpDesk through custom channels integrations, but it seems to require a lot of development.

Dou you guys have any app indications for this use case? Some app integration that could fulfill this need. We found infobip, Sinch and Mitto, but we're trying to look for other alternatives as well.

[HubDoPete]

thanks @BérangèreL and hi @Gabriel_Silva 

 I am less familiar with WhatsApp<>HubSpot use cases. So I have shared this article with Abhinav Sahai, a WhatsApp/HubSpot integration specialist, so he can weigh in and help you choose the right solution.

best
Pete

[HubDoPete]

Hi @abhinavsahai, this sounds a lot like the conversation we had at INBOUND in SanFrancisco. Can you please help @Gabriel_Silva with a WhatsApp template pay-as-you-go model to handle big seasonal variation? thanks Pete.

[abhinavsahai · Accepted solution]

Thank you @HubDoPete! 

Hi @Gabriel_Silva, 

We already support a pay-as-you-go model for WhatsApp messages, so you won’t have the issue of template packs expiring. The only fixed component is the monthly tool cost, you can see the available plans here.

Vira is fully compatible with HubSpot’s Help Desk. Once connected:

• All WhatsApp conversations will show up directly in the Help Desk view.

• Tickets can be auto-assigned or assigned manually, depending on how your team prefers to handle routing.

• If your team needs to initiate a conversation on an existing ticket, you can send a WhatsApp template message right from the Help Desk CRM card.

If it helps, we can walk you through your specific workflow. Happy to share examples of how other teams use Vira inside HubSpot.

[BérangèreL]

Hi @abhinavsahai,
 

Thank you so much for sharing this integration with the HubSpot Community, it's wonderful to see your contribution!
 

I believe the integration you're referring to in the HubSpot Marketplace is "Vira: WhatsApp Integration." If that's not the correct one, please let me know.
 

Thanks again, and wishing you a fantastic day!
Bérangère

[abhinavsahai]

That's correct @BérangèreL 
Thanks for sharing the link to the app 🙂

[abhinavsahai]

Yes, that's the one. Thanks for mentioning it @BérangèreL 

@Gabriel_Silva, here is the link to the app within the ecosystem: https://ecosystem.hubspot.com/marketplace/listing/vira-by-niswey-973614 

[BérangèreL]

Thank you so much for your help, @HubDoPete! 🧡
 

We’re excited to hear Abhinav’s recommendation.
 

Wishing you a fantastic day!
Bérangère

[BérangèreL]

Hi @Gabriel_Silva and welcome, it's a pleasure to have you here! 🤗

Great question, thanks for asking the HubSpot Community!

For specific app recommendations with pay-as-you-go pricing, I recommend checking the HubSpot App Marketplace for messaging apps that meet your needs: "Discover apps for messaging from HubSpot's Help Desk."

And here is a documentation "Custom channels" that might be of interest!

Now, let's consult our Top Experts: Hi @HubDoPete, @Anton and @sylvain_tirreau can you think of an app that you would recommend to help @Gabriel_Silva, please?

Have a lovely day and thanks so much!
Bérangère