HubSpot Marketing


Qualification is an indicator of interest and not intent

With all the buzz and momentum in the SaaS world of product-led growth, there’s been an enormous amount of emphasis placed on the PQL or product-qualified sales process🔻. Here are some things to pay attention to 

-An ICP match🚹🚹🚹 is a prerequisite for any self-serve process, having a clear match here enables you to build a qualified set of trial users. Qualified doesn’t mean interest.
-Trial usage of a product means only interest in exploring the product and it doesn’t always translate to sales🏷️. PQLs are the new awareness.
- PQLs are not made equal ≠, some users are easily satisfied with a free tier or limited features. Go deeper into the usage analytics📊 and identify activated users vs engaged users. Activated users are the key to conversions.
- The upgrade cycle⬆️⬆️ in your user base is contextual. If your product is a seat-based license, then the upgrade is purely on their growth. If it’s usage-based then usage of high-value features. Calibrate your up-sell/cross-sell approach based on these criteria. Have the telemetry to differentiate intent clearly.
- If your SaaS product is a high ticket item a sales approach🕴️ is a must for signing up high-value clients💲💵💲. A self-serve funnel needs to reconcile with a sales funnel.


I repeat PQLs are indicators of interest and not intent to buy. You have to invest your marketing and sales dollars to translate interest into intent.

2 Replies 2

Qualification is an indicator of interest and not intent

Love this sentiment

Community Manager
Community Manager

Qualification is an indicator of interest and not intent

Thanks for sharing, @Roynal!

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