HubSpot Marketing

JorieMunroe
HubSpot Employee
HubSpot Employee

How often should you audit and update your buyer personas?

Buyer personas can be created through research, surveys, and interviews — all with a mix of customers, prospects, and those outside your contacts database who might align with your target audience.

 

But like all data, even information you gather on your audience (your personas) can go out of date. After all, business models change, companies merge or shift direction, and your audience can (and likely will) evolve. In your professional opinion, how often should you audit and even update your buyer personas?

 

*To learn more about this, check out the Using Buyer Personas in HubSpot lesson via HubSpot Academy. 

907 Replies 907
FZlatanou
Participant

How often should you audit and update your buyer personas?

It depends on the persona and the type of industry lifecycle product and services. We should take into account how long a deal need to get closed, along with how the overall market changes.

0 Upvotes
ADAnzica
Participant

How often should you audit and update your buyer personas?

As the company evolves, buyer personas should as well. This means there should be new personas as more products are created and the company grows. 

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RGreen1
Participant

How often should you audit and update your buyer personas?

The process of auditing persona's should be done once a month or every 3 months depending on your business model. Many organizations have fast tracked promotions and lay offs which makes it crucial to know not only the persona but also the contact you're marketing too. This helps reduce wasted efforts on contacts/persona's that no longer exist within the organization you're marketing your products too. 

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AEmley
Member

How often should you audit and update your buyer personas?

I think it's appropriate to review your persona at least every 6 months to see if editing or completely updating is needed, unless other circumstances present themselves.

BMerkley
Member

How often should you audit and update your buyer personas?

I believe they should be looked at every 6 months or so, or if there is a new product line, or reason to create a new persona. 

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lkandasammy
Participant

How often should you audit and update your buyer personas?

Absolutely. I believe that the more information that you gather, the wider the net of the target audience and this can help you in designing a very effective campaign, one with strategic messaging and content mirroring that which the buyer is already accustomed to,

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MelissaSwann
Participant

How often should you audit and update your buyer personas?

It should be reviewed at least once every six to twelve months unless launching a new product or entering a new market to ensure that marketing efforts remain aligned with the needs, behaviors, and pain points of the target audience.

aafvasconcelos
Participant

How often should you audit and update your buyer personas?

It depends on the company. If one company's campaign cycles target personas that are dramatically different from one another, it might be wise to review them before starting to work on the strategy for the next campaign. If the products/services remain relatively the same throughout the year, I wouldn't spend a lot of energy reviewing personas frequently - maybe once a year. Any time a major event impacts culture, however, we should review our personas and strategies - think about the pandemic, for instance. It shifted the consumption habits of every buying persona out there.

ELara0
Member

How often should you audit and update your buyer personas?

I would say you should audit your buyer personas at least once a month, or once we obtin new information for them that we need to update to their profiles. 

KikeMorenoM
Member

How often should you audit and update your buyer personas?

Buyer personas should be update and audit in one year. But we need to check information about 6 months for changes or updates.

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HWilliams70
Participant

How often should you audit and update your buyer personas?

I would say to keep these as broad as possible so that campaigns can be drilled down after, change infrequently

Buyer Persona + Latest Interaction logic can be used effectively in smartlists

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HWilliams7
Participant

How often should you audit and update your buyer personas?

I would say that how often you should audit and update your buyer personas would be once per quarter if you wanted to constantly be up to date/in the new about your buyer personas and how to best market to them. However, some markets do not fluctuate as much and I believe it would be acceptable to market to those markets less than you would a market that is constantly moving/changing. 

AsherKabir
Participant

How often should you audit and update your buyer personas?

I think a specific frequency of updating audit depends on factors such as your industry, audience and the rate of change in your business environment. Generally, it should be updated once a year. 

DomEngland
Member

How often should you audit and update your buyer personas?

I would say it largely depends on the organisation and their market. If market trends are slow to develop in a particular niche, then 6month-1 year may be appropriate. On the other hand, if the organisation is in a highly competitive and fast-evolving market, quarterly would be better than 6-months. 
Each business would need to evaluate and determine the frequency of audits that is relevant to their goals. 

MattJGillooly
Member

How often should you audit and update your buyer personas?

Buyer personas are based on a goal customers are looking to achieve or challenge they are facing. These types of issues can change as the market shifts so at minimum a reevaluation once a year is likely necessary but I'd look at every 6 months as a good cadence to allow for adequate development. However, if there are deep shifts in trends and customer needs with a shock from economic activity (high inflation / need for savings) or new expectations then it could be necessary even more often. For example if new products launch it is possible new personas may be unlocked or in the case of ChatGPT this launch has created a dynamic real-time shift in expectations. 

AKerr243120
Member

How often should you audit and update your buyer personas?

Hello,

I believe you should audit and update your buyers personas when there would be a drastic change or I think it should be done about every 6 months checked and reevaluated for any changes, updates, or items that need to be added.

0 Upvotes
Fernandes1
Member

How often should you audit and update your buyer personas?

I'm new to CRM learning and have yet to learn this skill set

0 Upvotes
GClements2
Participant | Platinum Partner
Participant | Platinum Partner

How often should you audit and update your buyer personas?

Buyer personas should be updated as soon as a significant change occurs in your audience or organisation. Otherwise, I would suggest reviewing and updating at least once a year.

WKhan
Participant

How often should you audit and update your buyer personas?

For a company like ours, where we have a prospect-to-customer lifecycle of at least 1 year, I believe updating buyer personas after 1 years is the most appropriate for us. 

NColeman13
Member

How often should you audit and update your buyer personas?

In my opinion, I'd suggest updating buyer personas every quarter of the year along with re-evaluating your marketing goals.

0 Upvotes
SEklund
Participant

How often should you audit and update your buyer personas?

Interesting, I feel the same, but why?

0 Upvotes