How often should you audit and update your buyer personas?

[JorieMunroe]

Buyer personas can be created through research, surveys, and interviews — all with a mix of customers, prospects, and those outside your contacts database who might align with your target audience.

But like all data, even information you gather on your audience (your personas) can go out of date. After all, business models change, companies merge or shift direction, and your audience can (and likely will) evolve. In your professional opinion, how often should you audit and even update your buyer personas?

*To learn more about this, check out the Using Buyer Personas in HubSpot lesson via HubSpot Academy. 

[CGleason]

I'd weigh several factors, depending on your industry, but perhaps every 6-12 months. It's important to stay flexible and if your industry has experienced change recently. Certainly annually, with a comparison of how your personas performed based on the prior year's evaluation. 

[JohnAceti]

Definitely audit personas on a full-scale every year, but there could be insights to be gained from smaller, targeted audits every quarter to ensure your efforts are on track. Monthly may be too granular and clog up your process and efforts with too much changing and rehashing 

[Jen-VanAntwerp]

Depends upon the industry and what's going on in the market, but it's a good idea to include this activity in your annual business review.

[LQuezada]

I believe we should always keep track of all the interactions with the customers, and if we identify something is not working anymore then it's time to re-evaluate our current personas! 

[SBassi]

I think it's based on business (B2B or B2C, seasonality, business type) an unexpected external events (i.e. pandemic). 

[vanessaELabs]

If there's a disruption in the industry and economy in general. Certainly the pandemic is one of them, new technology, etc.

[LindsSyl]

We are just starting to look at developing persona's for our organization. Once we get them up and running, I think we will need a least 6 months to a year before we have enough experience using them to before we audit and update.

[SFamulari]

It depends on business

[KJohnson10]

quarterly at least

[MAbuRamadan]

Quarterly, by editing the existing personas with any more information than I've known with time and interactions, and creating new personas for any new segment that might come up as a new prospect to do business with that have different goals than the ones I already have.

[KLaNier]

As a non-profit, I'd like to audit yearly or as we have the need to expand or add a new program. And then update as we're seening trends change in the type of client we're serving.

[mariomendezv]

Hi Jorie,

I think it would be best to audit personas every 6 months or so, and the minimum for updating personas should be once a year.

[ddsuwayiro]

hi i think yearly

[LHill1]

Quarterly or yearly

[Braamster]

anually

[Mohammad-Naias]

 Things are changing with time. That's why we need to research, surveys, and interviews to know Audiences goal and pain point. Personas need to be updated with them.

[DWilliams23]

We have 3 core personas that we review bi-annually. We also have a plan for creating micro personas that focus on specific groups within those. 

[ChrisEdel]

Hello @JorieMunroe , i think auditing and updating of buyer personas should be done yearly in line with the business yearly goal setting. 

[BJackson2]

Every month

[IMHCRM]

1-2 times a year as the market and products are constantly evolving.

[dherron]

Normally, I would say yearly. With the pandemic bringing in new roles and changing org charts in a number of verticals, I would recommend at least bi-annually.