dkowalski
by: HubSpot Employee
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We’ve updated the terms of our Education Partner Agreement (a.k.a. the “EPA”) that applies to participation in the Education Partner Program.  We wanted to share some info on what’s changed.

 

First of all, we’ve included some additional terms to cover that we may make a HubSpot portal available to you use per the terms of the EPA.  We call this the “Academic Portal” in our ‘Definitions’ section and you’ll see see some new definitions that relate to this change as well.  In our ‘Partner Support’ section, we now have the terms that apply to your use of the Academic Portal, so you’ll want to give those a read for all the detail.  We now mention the Academic Portal as appropriate in other sections, such as in the ‘Proprietary Rights’ section and in the ‘Disclaimers; Limitations of Liability’ section.  We also added an additional obligation in the ‘Indemnification’ section for actions brought against us related to your or your End User’s use of the Academic Portal.  Check out this section for the specifics on this obligation.

 

Secondly, we updated our ‘Partner Acceptance’ section to include a “Provisional Acceptance Period”, which describes the first 30 days after acceptance.  During this period, we might ask for more information about your course or program, for example.  If we decide not to move forward after this period, we can terminate as we specify in the ‘Provisional Acceptance Termination’ section, another addition in this revision to the EPA.  These changes help us to better reflect how the program is intended to function and to provide some clarity on program management.

 

Please remember that this is just an informal high-level summary of the most recent changes to the Education Partner Agreement, and that you should always make sure you’ve read and understood the complete Education Partner Agreement before you participate in our Education Partner Program.

 

Questions? Let us know!

dkowalski
by: HubSpot Employee
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We’ve updated the October 2016 version of the Connect Program Agreement, and we wanted to give you some info on what’s changed.  First off, we changed the name to the Connect Program Agreement.  As part of this name change, you’ll see some of our definition terminology throughout the agreement has changed too - for example, Connect Participant, instead of Connect Partner.  There’s also a new definition of “Installs” included in the ‘Definitions’ section.

 

In the ‘Company Acceptance’ section, we’ve added information about the Connect Program tiers.  You’ll want to give that section a read for all the details.  As part of this addition of tier information, you’ll find we’ve made other related updates throughout the agreement, such as in the ‘Certification of Company Products’ and ‘Training and Support’ sections.   Also in the ‘Training and Support’ section, we’ve included that some program benefits and offerings may require agreement to additional terms.

 

In the ‘Confidentiality’ section, we added that HubSpot customer and prospect information will be considered Confidential Information, even if it’s not marked as confidential.

 

Given the addition of our Beta Integrators tier, we added a new section in the ‘Term and Termination’ section called ‘Termination and Beta Integrators’.  This section covers the terms and process for termination if certain criteria are not met.

 

Finally, as we usually do when we update our terms, we made a few minor drafting clean-ups and clarifications.

 

That’s the story for this revision.  Of course, please remember this is just an informal and high-level summary of the most recent revisions to our Connect Program Agreement.  You should always make sure you’ve read and understood the complete Connect Program Agreement before you participate.

 

Questions? Let us know.

davidjosephhunt
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HubSpot recently updated the November 2016 version of the Agency Partner Program Agreement (a.k.a. the APPA) and we wanted to give you some info on what's changed.

 

Besides a couple of minor drafting clean-ups, the only change we made this time around was to the ‘Engagement with Prospects’ section.   Here, by updating one of the exceptions to the general engagement structure, we call out that we can conduct our standard sales activities with prospects that have provided their information to HubSpot, for example, by requesting a product demo, asking to talk to sales or converting on a landing page of ours.  Of course, we want to be able to spread the HubSpot love when a prospect is looking to learn more and this also aligns with our Inbound Sales best practices.  Check out this section for all the details.

 

That’s it for now!  Please remember that this is just an informal high-level summary of the most recent changes to the Agency Partner Program Agreement, and that you should always make sure you’ve read and understood the complete Agency Partner Program Agreement before you participate in our Agency Partner Program.


Questions? Let us know!

davidjosephhunt
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HubSpot recently updated the July 2016 version of the Partner Program Agreement (a.k.a. the PPA) and we wanted to give you some info on what's changed.

 

First off, we changed the agreement name and program name to better reflect the partner program.  So, it’s now called the Agency Partner Program Agreement (and the Agency Partner Program, of course.) You’ll see some changes in the definitions and throughout the document to implement this change.  Good stuff!

 

Also in the ‘Definitions’ section, we’ve generalized the definition of ‘Capacity Limit’, as it depends on partner tier status.  We now call this out in our ‘Agency Partner Program Limits’ section. We’ve also corrected an error in the ‘Other Products’ definition, and include legacy Sales products in that definition.  The ‘Subscription Service’ definition now includes sales software (except for legacy sales products), which is a change made related to the addition of Revenue Share on Sales products - more on this below!

 

We’ve updated the ‘Compliance with Program Policies’ section to include some additional important terms.  You’ll want to give this section a full read for all the info, but here are a few highlights: (1) we might require that partner purchase certain products or services to participate in the Agency Partner Program, (2) we have Service Limits and API Terms that need to be respected - both of these are part of our Acceptable Use Policy, so should be familiar to you, (3) we reference the terms that apply to the HubSpot Directory, and (4) we reference the terms that apply to the HubSpot Community.  Lots of good reading there.

 

In the ‘Eligibility’ section, we’ve clarified that if an End User participates in the Agency Partner Program, you’re not eligible for Revenue Share. Also, we’ve added some terms to cover competitive situations with other partners and how Revenue Share eligibility could be impacted.  Give this section a read for the detail.

 

In the ‘Revenue Share Payment’ section, we’ve included terms to address what happens if we add products that you can earn Revenue Share on.   So, as we say in this section, this means you may earn Revenue Share on our Sales product (excluding our legacy sales product), starting on November 1, 2016!

 

We now call out the ‘Partner Toolset’ in ‘Partner Training and Support’ as something we make available to you, along with some other related terms.  Speaking of partner support, we’ve also added a ‘Test Portal’ section which includes the terms that apply to use of the Test Portal if it’s available to you.  Also, we now reference ‘Test Portal’ in other sections of the agreement, as applicable (such as in the ‘Indemnification’ and ‘Disclaimers; Limitation of Liability’ sections.)  We have made some changes to the ‘Optional Partner Program section, including a few important points about terms that apply to partner promotions.

 

Finally, as we usually do when we update the agreement, we made some drafting clean-ups and clarifications.  

 

Well, there’s that!  Please remember that this is just an informal high-level summary of the most recent changes to the Agency Partner Program Agreement, and that you should always make sure you’ve read and understood the complete Agency Partner Program Agreement before you participate in our Agency Partner Program.

Questions? Let us know!

davidjosephhunt
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HubSpot recently updated the July 2016 version of the Customer Terms of Service (a.k.a. the TOS) and we wanted to give you some info on what's changed.  Archived versions of the TOS are available here for your reference.

 

This time around, you’ll see we reorganized our TOS into six main sections, in an effort to make them easier for users of our service to review and understand.  We’ve provided short descriptions of each of these six sections at the beginning of the TOS to give an overview of what’s where.  That said, you’ll see a bunch of terms and sections have been relocated, removed or consolidated related to this update.  But, most of the conceptual changes we’ve made are pretty minor - keep reading below for more on these changes.

 

A key part of this reorganization of our TOS includes bucketing our products into subscription types.  So you’ll see some new terms added throughout the TOS, like ‘Full Service Subscription’ and ‘Limited Service Subscription’.  We’ve also added some product-specific references where applicable to make it easier to understand what terms apply to which product.  It’s our hope that these changes will make our TOS easier to read and digest.  

 

Now, for some more detail:

 

Since you can activate some of our products from within your HubSpot portal, we’ve updated the ‘Additional Features’ section to cover those activated products.

 

We’ve generalized some of the restrictions that used to apply only to our Sales product, so that they now apply to all products.  For example, we now say in the ‘Prohibited and Unauthorized Use’ section that you cannot use the Subscription Service if you’re legally prohibited from receiving or using it.  We also call out that it’s not designed to comply with certain industry-specific regulations (such as FISMA) and that you cannot use data from the Subscription Service in legal proceedings.  Check out this section for all the details.

 

There’s now a new section where we reference the terms that apply to use of the HubSpot Directory and Hubspot Community.  Lots of good reading there.

 

In the ‘Term and Renewal’ section, we mention that if you add products during the Subscription Term, the fees will be pro-rated and they will renew along with your subscription, unless we otherwise agree in your Order.  We call out in the ‘No Early Termination; No Refunds’ section that we don’t provide refunds if you decide to stop using your HubSpot subscription during the Subscription Term.

 

We’ve added in the ‘Termination for Cause’ section that we can terminate the agreement for cause on 30 days notice if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, our prospects, or our customers.  We also state in the ‘Suspension and Termination of Free Services’ section that we may terminate your subscription to the Free Services due to your inactivity.  

 

In the ‘Limits’ section we’ve generalized that you must be 18 years of age (or 20 years of age, if you are subject to the laws of Japan) or older to use the Subscription Service.  This restriction previously applied to our Free Services only.

 

We’ve updated our ‘Customer Support’ terms to include our current support offerings, which depend on your subscription type.  For those of you using our Full Service Marketing Products, you’ll be happy to see that we’ve updated the support hours to expand them quite a bit. You’ll want to give this section a read for all the info.

 

The ‘Notice of Non-Renewal’ section has been updated to reflect the ways notice of non-renewal can be provided by you, if you decide you don’t want to renew your subscription.

 

With the announcement of our Marketing Free and Starter products (and the related re-branding of our Leadin product to Marketing Free), you’ll no longer see Leadin mentioned in our TOS.  We’ve updated our ‘Sales Product Data Use’ section to inform you that if you use our Outlook Add-in, the Sales product will scan the content of your outgoing emails to identify which emails you’ve elected to track in order to provide you with the notifications feature.

 

Added to our ‘Limits on HubSpot’ section is that if you have engaged with a partner of ours that participates in our Agency Partner Program, we may make information related to your subscription available to your partner for the purposes of managing and improving the HubSpot Agency Partner Program.

 

In our ‘EU/EEA Data Processing’ section, we’ve made some updates related to our EU-U.S. Privacy Shield commitment and confirmed that customers using the Full-Service and/or Limited Service Subscription, and are located in the European Union or the European Economic Area, can enter into a Data Processing Agreement with us, if needed.

 

Finally, as we usually do when we update the TOS, we made some drafting clean-ups and clarifications.  Some of these updates were made to help provide a clearer description of the intent of the terms.

 

Well, that’s that!  Please remember that this is just an informal, high-level summary of the most recent changes to the TOS, and that you should always make sure you’ve read and understood the complete TOS before you use our software or services.

 

Questions? Let us know!