HubSpot recently updated the July 2018 versions of the Customer Terms of Service (a.k.a. the TOS) and the HubSpot Product Disclosures page.
As we usually do when we make updates, we’ve made some drafting clean-ups, clarifications and formatting improvements. Some of these updates were made to help provide a clearer description of the intent of the terms or to make the terms easier to review.
You will now see references to Service Hub Starter, Sales Hub Enterprise and Service Hub Enterprise editions.
We’ve added some language to the ‘Termination for Cause’ section which gives HubSpot the right to immediately terminate the agreement in the event a customer begins proceedings related to the cessation of their business.
In the ‘Effect of Termination or Expiration’ section, we've added language which states that if your paid subscription is terminated or expires we will continue to make our free services available to you provided your agreement was not terminated for cause. We’ve also included instructions for how to request the deletion of your HubSpot account after termination or expiration of your subscription.
In the ‘Customer Support’ section you’ll notice that phone support will only be available for customers who have purchased Enterprise or Professional editions of our software. Additionally, issues resulting from your modification of code or use of API’s may not be eligible for support. Further, the only integrations that customer support will be able to assist with, are integrations that are listed in-app as “Supported by HubSpot.”
If you would like to give your notice of non-renewal and have Marketing Hub Basic, Professional or Enterprise subscriptions, you’ll want to take a look at the ‘Notice of Non-Renewal” section. Instead of sending an email, you are now are able to provide your notice in-app by following the included instructions.
Customers located in Colombia will want to check out the new “Colombia” section under ‘Jurisdiction Specific Terms’ for terms that apply to their subscription. For customers who are located in Colombia and paying in Colombian Pesos, you will be contracting with HubSpot Latin America, S.A.S. Customers who are located in Colombia but are paying in USD will continue to contract with HubSpot, Inc.
Finally, we’ve added a few more disclosures to the HubSpot Product Disclosures page. If you would like more information on our revenue reporting tools, e-signature, HubSpot Video or the Call Transcription feature, please be sure to read through the updates.
Well, that’s that! Please remember that this is just an informal, high-level summary of the most recent changes to the TOS and Product Disclosures, and that you should always make sure you’ve read and understood them completely before you use our software or services.
Questions? Let us know!