HubSpot Legal Stuff

by: HubSpot Employee
HubSpot Employee

November 2021 Legal Stuff Update

November 2021 Legal Stuff Update


HubSpot recently updated the following legal documents: January 20, 2021 Privacy Policy, July 19, 2021 Master Terms, August 3, 2021 Product Specific Terms and October 1, 2021 Jurisdiction Specific Terms, which all form part of our Customer Terms of Service. We wanted to give you some information on what's changed below.


Privacy Policy Update:


We’ve made some updates to our Privacy Policy to make it easier for you to understand what information we collect, why we collect it, and how we use it.

We’re making these updates to our Privacy Policy to provide additional transparency around our practices regarding your personal data and to address regulatory developments. We encourage you to review the full Privacy Policy here, and make sure you agree to it. Here’s a quick summary of the important updates:


  • We’ve decommissioned our Product Privacy Policy and moved some terms from the policy into our  Privacy Policy;
  • We’ve provided additional transparency around our data practices and we explain how you can make choices about your personal data;
  • We’ve described the measures we’ve put in place to keep your information secure; and 
  • We’ve provided additional transparency on region specific rights and international data transfers.

If you have any questions about these changes, please reach out to us using the contact information provided in the privacy policy.


Product Specific Terms:


We launched our new product Operations Hub back in April 2021 which brought the PieSync technology into the HubSpot platform. Today, we are excited to launch a new tier; Operations Hub Enterprise.  We have amended our Product Specific Terms to include the Enterprise tier of Operations Hub.


Master Terms and Jurisdiction Specific Terms:


We’ve amended the ‘Access’ section of our Master Terms to clarify that customers are responsible for ensuring that all access, use and receipt by their Users comply with the Agreement.


We’ve included a term for customers located in Canada in the ‘Sales Tax’ section of our Master Terms.


We have moved the ‘Jurisdiction Specific Terms’ section in the Additional Coverage Terms - Appendix 1 of our Master Terms to a new section in our Jurisdiction Specific Terms called the Jurisdiction Specific Additional Coverage Terms.


Since we’ve decommissioned the Product Privacy Policy we have removed all references to this policy.


We’ve also made minor drafting clean-ups and clarifications to the Master Terms and Jurisdiction Specific Terms and corrected some references.


Please remember that this is just an informal, high-level summary of the most recent changes to these documents, and that you should always make sure you’ve read and understood the complete Customer Terms of Service before you use our software or services.