Great news! In line with the HubSpot Customer Code (and specifically, the 'Don't Block the Exit' tenet of that code), we've made a change to our Non-Renewal Notice Period terms in our Customer Terms of Service that we think you’ll like.
Previously, if you subscribed to Marketing Hub Professional or Enterprise and you wanted to prevent the renewal of your subscription, you had to provide us with written notice no less than ten days in advance of the end of the subscription term. The good news is that, effective today, you can now prevent the renewal of any Marketing Hub subscription by giving written notice of non-renewal at any time before the next renewal period begins. This offers more flexibility to our customers and means our Non-Renewal Notice Period terms are now consistent across all paid HubSpot products.
To give effect to this change, we’ve updated sections 2.1.9 and 2.2.9 (the Marketing Hub Non-Renewal Notice Period sections) of the October 1, 2020 version of our Product Specific Terms which form part of the HubSpot Customer Terms of Service. Archived versions of the PST are available here for your reference.
Section 4.2 of our Customer Terms of Service also covers notice of non-renewal and remains unchanged. It states that if you decide not to renew, you may send this non-renewal notice to us by turning auto-renew off in the billing details information in your HubSpot account, or by following the steps here, as applicable.
And that’s it! Please remember that you should always make sure you’ve read and understood the Customer Terms of Service agreements before you use our software or services.
Questions? Let us know!