November 2017 Revisions to the TOS

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Community Manager

HubSpot recently updated the July 2017 version of the HubSpot Customer Terms of Service (a.k.a. the TOS) and we wanted to give you some info on what's changed.  Archived versions of the TOS are available here for your reference.

 

We’ve made some changes throughout our document to include our updated products and their names, so you’ll now find Sales Starter, Marketing Professional and Sales Professional in our TOS.   

 

For products with included Users, like Sales Professional, we’ve noted in our ‘Fee Adjustments at Renewal’ section that you’ll continue to have those Users available even if they’re not assigned.  

 

In our ‘Suspension for Prohibited Acts’ section, we call out that we can suspend access without notice in the instances described in this section - for example, if a customer’s use of the service is violating the law.  Yikes, we don’t want that!  Also in this section, we’ve added how we can handle data and materials that violate our TOS or AUP.  You’ll want to check out the ‘Suspension for Prohibited Acts’ for all the detail.  

 

We’ve updated our ‘Customer Support’ section, so that phone, email and in-app support will be available to all customers who pay a subscription fee for all of our products (not just the paid products they use).   Of course, folks who only use our free products can still access the HubSpot Community for support.   Finally, we’ve also simplified how we reflect the phone support hours – but, don’t worry, we haven’t decreased when these are available to you.

 

For our customers contracting with HubSpot Germany GmbH, you’ll want to check out the updates in our ‘Germany' section in the ‘Jurisdiction Specific Terms’ part of our TOS.  We’ve revised the ‘Defects', ‘Termination for Cause’, and 'Disclaimers; Limitations of Liability’ based on what types of rules apply to contracting in Germany.  You’ll want to give a read through each of those sections for all the detail.  

 

Finally, as we usually do when we update the TOS, we’ve made some drafting clean-ups, clarifications and formatting improvements.  Some of these updates were made to help provide a clearer description of the intent of the terms or to make the terms easier to review.

 

Please remember that this is just an informal high-level summary of the most recent changes to the TOS, and that you should always make sure you’ve read and understand the complete TOS before you use our software or services.

 

Questions? Let us know!

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