March 2020 Revisions to our TOS and Product Disclosures

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Terms of Service Updates

HubSpot recently updated the January 16, 2020 version of the HubSpot Customer Terms of Service (a.k.a. the TOS) and we wanted to give you some info on what's changed.  Archived versions of the TOS are available here for your reference.

We’ve updated the ‘Fees and Payment’ section of our TOS to reflect that, upon renewal, our current list prices set out in our Product and Services Catalog may apply. If this increase applies to you, we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next renewal term. See the ‘Fee Adjustments at Renewal” section of our TOS for further details.

We are updating how seat downgrades operate for our Sales Hub Starter and Service Hub Starter products to align them with our Professional and Enterprise products. Previously, HubSpot automatically removed any unassigned paid Starter seats at renewal. While this was originally intended to be a fair practice for customers, it has led to confusion, as customers often have unassigned seats that they wish to keep for a variety of reasons. Going forward, we will no longer remove unassigned Sales Hub Starter and Service Hub Starter seats at renewal. Customers can manage their Users manually as described in the TOS. 

We updated all references to our ‘Agency Partners’ to ‘Solutions Partners’ to reflect a change in our Partner program naming convention made in January 2020.

In the ‘Compliance with Laws’ section of the TOS, we now agree to comply with our Code of Business Conduct and Ethics (a/k/a our Code of Use Good Judgment) which can be found on our Investor Relations page on hubspot.com.

We’ve made the ‘Japan’ section of our Jurisdiction Specific Terms mutual so it now applies to HubSpot as well as to our customers who contract with HubSpot Japan KK.

Finally, as we usually do when we update the TOS, we made some drafting clean-ups, clarifications and formatting improvements.  Some of these updates were made to help provide a clearer description of the intent of the terms or to make the terms easier to review.

Product Disclosures Updates

We’ve updated the ‘HubSpot CRM’ section of our Product Disclosures, since a) contact deduplication is now an available feature and b) outbound calling is available as part of the subscription service generally rather than just the HubSpot CRM.

In the ‘Alpha/Beta Services’ section of our Product Disclosures, we’ve included reference to our new Beta Terms which are available online at https://legal.hubspot.com/hubspot-beta-terms.

We’ve updated how we manage use of legacy products. Going forward, if you are using a legacy product, we may choose to move you to our then-current products at any time. Please see the ‘Legacy Products’ section of our Product Disclosures for more information. 

Finally, as we usually do when we update our online agreements, we made some drafting clean-ups, clarifications and formatting improvements to the Product Disclosures.  Some of these updates were made to help provide a clearer description of the intent of the terms or to make the terms easier to review.

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And that’s that!  Please remember that this is just an informal, high-level summary of the most recent changes to these documents, and that you should always make sure you’ve read and understood the complete TOS and Product Disclosures before you use our software or services.

Questions? Let us know!