July 2019 Revisions to our Customer Terms of Service

by: HubSpot Employee
HubSpot Employee

HubSpot recently updated the May 2019 version of the HubSpot Customer Terms of Service (a.k.a. the TOS) and we wanted to give you some info on what's changed.  Archived versions of the TOS are available here for your reference.


Effective July 16, customers can execute email marketing for free with the HubSpot CRM so we’ve made a couple of changes to our TOS to reflect this. We've made these changes in the definition of ‘Email Send Limit’ and in the ‘Fee Adjustments During a Billing Period’ section.


We’ve clarified that the HubSpot CMS will be considered a 'Limited Service Subscription' and you'll see these changes to the ‘Subscription Types’ section and the ‘Customer Support’ section of the TOS.


We’ve updated the France sub-section of our ‘Jurisdiction Specific Terms’ to include a clause dealing with penalties for late payment of invoices. This is a standard clause in contracts of this kind under French law.


Finally, as we usually do when we update the TOS, we’ve made a couple of drafting clean-ups, clarifications and formatting improvements.  These updates were made to help provide a clearer description of the intent of the terms or to make the terms easier to review.


And that’s it! Please remember that this is just an informal high-level summary of the most recent changes to these legal documents, and that you should always make sure you’ve read and understand the full agreements and policies before you use our software or services.


Questions? Let us know!