Additionally, HubSpot also recently updated the following documents, which we are including here for your convenience, that may apply to your use of our services or websites:
We’ve also made minor drafting clean-ups and clarifications across the terms.
We wanted to give you some information on what's changed below. Please remember that this is just an informal, high-level summary of the most recent changes to these documents, and that you should always make sure you’ve read and understood the completeCustomer Terms of Service before you use our products or services.
In the General Terms, and throughout the Agreement, we’ve worked to ease your review by consolidating information and applying consistent formatting across the documents.
We’ve added HubSpot Terms Tips that include links to knowledge base articles with additional information about the section.
We’ve updated section numbering, fonts, indentation, titles, etc.
We’ve retired the Regional Data Hosting Policy as we’ve worked to consolidate and clarify the information important to our customers in the General Terms, and reduce the number of documents requiring your review.
We’ve updated the quick-link references to match the titles of each section for continuity.
We removed repetitive clauses and references to improve clarity in the terms.
We removed references to pricing and limits from various places within the Agreement in an effort to consolidate the information in the Product and Services Catalog.
The Additional Coverage Terms, previously incorporated as Appendix 1, have been removed, and the related provisions in the General Terms have been updated, as further summarized in this Community Post.
As a result, we’ve removed “Appendix 2” from the title of the ‘U.S. Government Customer Additional Terms’ to avoid confusion with renumbering, and updated the U.S. Government Customer Additional Terms accordingly.
We made updates to the ‘Definitions’ section.
We added “Beta Services” to the definitions list in the General Terms.
We clarified the Product and Services Catalog definition.
As a result of removing Appendix 1, we’ve also removed the definition of Total Committed Subscription Value.
We’ve worked to clarify the ‘Downgrades’ section to reduce confusion.
The ‘Modifications’ section now includes language indicating changes will not materially degrade the overall functionality of the Subscription Service; there are some exceptions, so be sure to review the terms directly.
We added a paragraph to the ‘Term and Renewal’ section in an effort to provide additional, clarifying information and reduce confusion and removed the ‘Early Cancellation’ section to consolidate the information.
We’ve worked to clarify the ‘Notice of Non-Renewal’ section and reduce the number of additional references for your ease of review.
As our approach to AI and Machine Learning has matured, so has our language. Accordingly, we’ve updated the ‘Machine Learning’ section to clarify our machine learning practices.
We removed duplicate information from the ‘HubSpot Tracking Code and Customer Websites’ in an effort to consolidate the details in our Data Processing Agreement as a central resource.
The ‘Regional Data Hosting’ section now includes information about your Hosting Location and possible exceptions.
As a reminder, we’ve worked to consolidate and clarify the information important to our customers in the General Terms, so we’ve sunsetted the previous Regional Data Hosting Policy to reduce the number of documents requiring your review.
As a result of removing the Additional Coverage Terms, we’ve updated the Indemnification section to include HubSpot indemnification obligations and notice protocols.
We removed the exception for Free Services from indirect damages in the ‘No Indirect Damages’ section.
We’ve updated the Limitation of Liability section to include exceptions for HubSpot IP indemnification obligations. We also clarified the limitation is intended to the extent permitted by law.
We’ve worked to provide clarity and reduce duplication in the ‘Compliance with Laws’ section, including an update to our Code of Business Conduct and Ethics (formerly the Code of Use Good Judgment).
Data Processing Agreement
As a reminder, you’ll see we updated our numbering and headers in an effort to ease your review, and new HubSpot Terms Tips include links to knowledge base articles with additional information about the section.
In the introduction to the Data Processing Agreement, we updated references to section titles for consistency.
We’ve updated the ‘Deletion or Return of Customer Personal Data’ and ‘Data Subject Requests’ section to include that any costs will be reasonable and provided to you in advance.
Sub-Processors Page
We are excited to expand the data hosting options available to you!
You’ll see updates for each Sub-Processor on the Sub-Processors Page indicating how their data handling relates to each of the hosting locations we offer.
Sensitive Data Terms
We’re excited to move our Highly Sensitive Data features from Beta into GA!
We updated the Sensitive Data Terms to include some Highly Sensitive Data, such as financial account information. We’ve also provided updated examples of sensitive data that is not currently supported in our services (e.g., biometric data).
We updated the ‘HubSpot Obligations' section to reflect our physical, administrative, and technical security controls contained in the agreement.
Privacy Policy
We updated the examples of our websites where the Privacy Policy applies.
We updated the ‘Payment Information’ section that now streamlines several previous sections into a consolidated resource.
The ‘To Communicate with You About the Product and Services’ section now includes recommendations for new products and services.
As our approach to AI and Machine Learning has matured, so has our language. Accordingly, we’ve updated the ‘To Improve and Develop Our Product and Services’ section to reflect our machine learning models.
In the ‘Partners’ section, we’ve clarified your choices for disclosing Personal Information to our co-marketing Partners.
We updated the details in our ‘Data Privacy Framework Notice’ to make it clear that HubSpot is subject to the investigatory and enforcement powers of the US Federal Trade Commission.
We have updated our Cookie Policy, including our references in our Privacy Policy.
The ‘Children’s Information In the Subscription Service’ section has been updated to reflect how children’s information may be processed under our Sensitive Data Terms.
Acceptable Use Policy
We’ve worked to ease your review by consolidating information and applying consistent formatting across the documents.
You’ll see we updated our numbering and headers in an effort to ease your review and added new HubSpot Terms Tips including links to knowledge base articles with additional information about the section.
We’ve worked to provide clarity and reduce duplication in the ‘Non-Disruptive Use’ section of the Acceptable Use Policy and the ‘Compliance with Laws’ section of the General Terms.
Similarly, we consolidated the ‘Developer Obligations’ and ‘Developer Terms’ sections into a single provision.
Product Specific Terms
As noted in the General Terms, we worked to reduce and simplify the number of pages and links included in the Agreement, including the Product Specific Terms.
We’ve worked to streamline the introduction.
You’ll see references to pricing and limits removed from sections across the Product Specific terms and aligning to the Product and Services Catalog.
We removed details around product modifications and unified that information under the General Terms.
We reduced the background information in the ‘HubSpot Seats’ section in order to remove unnecessary language and streamline review.
Similarly, we removed historical information, pricing details, and limits, from the ‘Marketing Contacts’ section to avoid duplicating information.
We’ve included a “reasonable” standard for costs incurred related to data extract support.
If you use Commerce Hub, we’ve updated the Product Specific Terms to reflect billing data migration for customers looking to import information.
For clarification, we updated the ‘Communication Services’ section where the definition is incorporated within the provision.
We’ve added a ‘Hosting Location Migration’ section, including information previously provided in the retired Regional Data Hosting Policy, that applies when your account moves from one Hosting Location to another.
We streamlined the Beta Services section to align with the updates to the General Terms and Beta Terms.
Payments Terms of Use
We updated the ‘Security Interest’ in the Payment Terms of Use section to clarify third party grants or assignments to a lien on or interest in funds are not permitted until they’re deposited into your Payout Account.
Stripe Payment Processing Terms
We updated the ‘Security Interest’ section in the Stripe Payment Processing Terms to clarify third party grant or assignment to a lien on or interest in funds are not permitted until they’re deposited into your Payout Account.
We removed redundant terms in an effort to centralize the details already included in other portions of the Agreement.
We’ve retired the Developer Beta Terms and included information applicable to developers within the Beta Terms for ease of reference.
We’ve updated the headers and numbering on this page for ease of reference.
As a reminder, the definition of Beta Services has been consolidated in the General Terms ‘Definitions’ section.
We’ve updated the ‘Confidential Information section of the Beta Terms to reflect the confidential nature of Beta Services.
Legacy Marking Hub Terms
As with other pages within the Agreement, we removed duplicate information from the ‘Legacy Marketing Hub (legacy contacts pricing)’ page in an effort to centralize the details already present in other portions of the Agreement.
Similarly, we’ve updated the headers and numbering on this page for ease of reference.
Jurisdiction Specific Terms
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
As our company grows, so do our internal processes. Accordingly, we’ve updated our notice information to go to the attention of “Legal.”
Jurisdiction Specific Terms - Canada
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - Colombia
As a result of removing the Additional Coverage Terms, we’ve updated the Limitation of Liability section to include exceptions for HubSpot IP indemnification obligations.
We updated our numbering, headers, and formatting on this page to align more closely with other documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - Europe
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - Germany, Austria or Switzerland
As a result of removing the Additional Coverage Terms, we’ve updated the Limitation of Liability section to include exceptions for HubSpot IP indemnification obligations.
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - France
As a result of removing the Additional Coverage Terms, we’ve updated the Limitation of Liability section to include exceptions for HubSpot IP indemnification obligations.
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - Spain
As a result of removing the Additional Coverage Terms, we’ve updated the Limitation of Liability section to include exceptions for HubSpot IP indemnification obligations.
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - The Netherlands
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - United Kingdom
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - Australia or New Zealand
As a result of removing the Additional Coverage Terms from the Agreement, we’ve removed the reference in these terms.
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - Japan
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Jurisdiction Specific Terms - Asia-Pacific
We updated our numbering, headers, and formatting on this page to align across the documents included in the Agreement for consistency and ease of review.
Additionally, HubSpot also recently updated the following documents, which we are including here for your convenience, that may apply to your use of our services or websites: