February 2018 Revisions to the TOS and AUP

by: HubSpot Employee
HubSpot Employee

HubSpot recently updated the November 2017 version of the Customer Terms of Service (a.k.a. the TOS) and the September 2016 version of the Acceptable Use Policy (a.k.a. the AUP) and we wanted to give you some info on what's changed.  


As we usually do when we update the TOS and AUP, we’ve made some drafting clean-ups, clarifications and formatting improvements.  Some of these updates were made to help provide a clearer description of the intent of the terms or to make the terms easier to review.


TOS Updates:


We thought it would be helpful to provide one place where you can view our products, services and the limits that apply.  So, we’re happy to introduce the HubSpot Product and Services Catalog which you can find here.  With this, you’ll notice that our TOS now references the Product and Services Catalog instead of the Pricing Page or the former Consulting Services webpage.  We hope you’re as excited about this new resource as we are!


In our ‘Free Subscriptions’ section of the ‘Subscription Type Terms’ part of the TOS,   you’ll no longer see a reference to Marketing Free or Sales Free as these products are now all part of CRM Free.  As part of these updates to the packaging of CRM Free, we’ve also made some changes to the ‘Product Disclosures’ part of the TOS. Some of the changes in this part are also made to update a few sections to reflect the current product names names or to reorganize where the sections appear in our TOS. Check out this part for all the details.


If you’re looking for the definition of "Site Visits" or "Visit" in our TOS, you’ll find we removed this from our TOS, but you can find information on this in our Product and Services Catalog now as 'sessions.'


For our customers contracting with HubSpot Germany GmbH or HubSpot Ireland Limited, you’ll want to check out the updates in the ‘Jurisdiction Specific Terms’ part of our TOS.  We think you’ll like to see that we’ve added a Compliance with Laws section to both stating that we will comply with all E.U. regulations where applicable.  


If you’d like to see a copy of a prior TOS version, our archives of these are available here for your reference.


AUP Updates:


We’ve made just a few, but important, additions to our AUP this time around.  In our ‘No Disruption’ section of the AUP we now specifically call out that the HubSpot service can’t be used in a way that causes or may cause our IP addresses or domains, or our Customers’ IP domains, to be blacklisted.


Like in our TOS, you’ll find our Product and Services Catalog mentioned here too (this time instead of the former service limits page.)


We’ve also updated our ‘Proper Usage of the HubSpot Service’ to note that the HubSpot service can’t be used in a manner that is not in good faith, such as uploading contacts in excess of your contact tier, emailing those contacts, and then purging them shortly thereafter.


Finally, we’ve noted in the the ‘General Terms’ section of the AUP that we may suspend your access to the HubSpot service if you breach our AUP or don’t respond to us in a reasonable period after we’ve reached out to you about a potential breach of the AUP.


Well, that’s that!  Please remember that this is just an informal, high-level summary of the most recent changes to the TOS and AUP, and that you should always make sure you’ve read and understood them completely before you use our software or services.

Questions? Let us know!