HubSpot Legal Stuff

by: Community Manager
Community Manager

April 2021 Revision to our Customer Terms of Service

HubSpot recently updated the October 1, 2020 Master Terms, the March 15, 2021 Product Specific Terms and the September 1, 2020 Product Privacy Policy which all form part of the HubSpot Customer Terms of Service, and we wanted to give you some information on what's changed.  


Product Specific Terms


In November 2019, PieSync was acquired by HubSpot and since then we’ve been working hard to bring our sync technology into the HubSpot platform. 


Today, we are excited to launch our new product Operations Hub, which features the data sync technology.


We have amended our Product Specific Terms to include Operations Hub as a new HubSpot product. 


We’ve also taken the opportunity to clarify our ‘Third Party Sites and Products’ section. You may spot that we’ve removed our ‘Data Practices and Machine Learning’ section from the Product Specific Terms; this is now covered by the Master Terms and Product Privacy Policy.


Master Terms


We’ve made some changes to our ‘Data Practices and Machine Learning’ section.


We’ve clarified that we collect information about you and your Users when you interact with the Subscription Service. We may aggregate and anonymize this information and share it with third parties but we do not include any Customer Data or identify Users.


We also use Customer Data in an anonymised manner for machine learning to support certain product features and functionality within the Subscription Service.


Our ‘Confidentiality’ section covers the topic of compelled disclosure. We have added an obligation on the Receiving Party to refer a disclosure request to the Disclosing Party and to offer reasonable assistance in opposing a disclosure or seeking a protective order, unless prohibited by law or court order. 


We’ve also made some minor changes to our ‘Disclaimer of Warranties’ section.


Product Privacy Policy


We’ve updated the ‘Data Practices and Service Data’ to clarify that we collect information about you and your Users when you interact with the Subscription Service. You may also now choose to opt out of having your Customer Data used for machine learning purposes.


Please remember that this is just an informal, high-level summary of the most recent changes to these documents, and that you should always make sure you’ve read and understood the complete Customer Terms of Service before you use our software or services.