Terms of Service Updates
HubSpot recently updated the March 3, 2020 version of the HubSpot Customer Terms of Service (a.k.a. the TOS) and we wanted to give you some info on what's changed. Archived versions of the TOS are available here for your reference.
Structurally, we’ve made some big big changes to the TOS in this update. Over the years, as we added new Hubs, new features and opened International offices, our TOS has gotten pretty long. Now that we’ve added a brand new Hub to our Platform, the CMS Hub, we decided to take this opportunity to shuffle some of terms around to improve your experience as you navigate the terms that apply to your subscription.
With that in mind, we’ve revamped the documents that form part of your Agreement with us. Together, these constitute our ‘Customer Terms of Service’ and govern your relationship with us.
Along with reorganising the terms as detailed above, you’ll notice that we’ve simplified how we number the clauses in our new Master Terms. We no longer break down the agreement into different sections (formerly A to E) and instead, the terms are numbered 1 to 11 which we hope will improve your experience in navigating and reviewing our terms.
Finally, we’ve added a new Withholding Tax clause to permit Customers to deduct applicable Withholding Tax from the Subscription Fee, subject to certain conditions. You'll find this clause at section 3.7 in the Master Terms.
Data Processing Agreement Updates
As mentioned above, we’ve moved our list of Sub-Processors into a new Annex 4 to the DPA (you might recall the list used to live on a separate page). We’ve also moved some terms regarding the deletion and retention of Customer Data from our TOS to the ‘HubSpot Obligations’ provision of the DPA. These terms apply to Customer Data, including Personal Data. We have also clarified how you may request deletion of your HubSpot account on termination or expiry.
Acceptable Use Policy Updates
We’ve further restricted use of our services such that you can no longer use them in a manner that promotes, encourages or facilitates discrimination based on the following additional grounds: sexual orientation, marital status, gender or identity expression, parental status and/or any other characteristic protected by law.
We’ve added a new ‘Developer Tools’ clause which states that if you use any of our developer tools including Application Programming Interfaces (APIs), developer tools, or associated software, you will comply with our Developer Terms at https://legal.hubspot.com/hubspot-developer-terms.
Product Disclosures Updates
As mentioned above, we’re retiring this page and moving it’s provisions to the Master Terms and the new Product Specific Terms.
And that’s that! Please remember that this is just an informal, high-level summary of the most recent changes to these documents, and that you should always make sure you’ve read and understood the complete TOS, including the new Master Terms, Product Specific Terms, Jurisdiction Specific Terms, DPA and AUP before you use our software or services.
Questions? Let us know!