HubSpot Ideas

nickymckenzie

the ability to edit emails before forwarding them.

Hello,

 

In conversations, we like the shared mailbox feature and that email forwarding has been added. However, it would be better if we could edit the email before forwarding it. Most of the time the whole email thread is not relevant to the person you are forwarding the thread to and you only want to send certain parts of the thread. It would be good to edit so that only the relevant parts of the email thread are forwarded.

 

Thanks

 

Nicky

17 Replies
JulesDS
Member

YES please this feature would be really useful - to be able to edit an email thread when forwarding it. 🙏 @hubspot 

andrew_thomas
Participant

This is need for our business. In some cases there are manufacturer costs or other internal communications that cannot be forwarded to customers. It is inefficient to copy select items into a new email thread instead of forwarding an existing edited thread.

Michele1
Participant | Partner

Please do it. Sorry but that´s really embarrassing that is not possible. 😉

Yupvoted
HubSpot Employee

This is a much needed feature here, customers have reached out saying that they need this feature because they want to keep their contacts in the loop but sometimes there are information in internal communications that have to be edited out. 

Their current workaround is to remove the senstive information and pasting the edited "history" in a new email. 

Sakowiczi
Member

We really need this feature. I join the request. 

vliebl
Member

This is a really basic, much needed feature for us as well! 

AIngold
Member

Agreed, this should be easy to implement and would help a great deal.  Sometimes a customer or partner doesn't need to know exactly how the sausage is made.  Likewise we could be potentially accidentally sharing content that we're restricted by contract or even by law.  The copy and paste workaround is time consuming, so our users tend to fall back into just using e-mail and we don't get the value that a CRM suite provides.

DCarter9
Member
andiaz
HubSpot Employee

+1, upvoting on behalf of a customer. Usecase: they are working with external teams (who can't be granted access to the Inbox) and need to remove the history before sharing back with the customer. 

LVichot
Member

We really need this feature as well. Please put it in your raodmap !

SSpicer
Member

This is absolutely critical to our business, as we have system updates that we need to forward to subcontractors and remove the customer information.

ACook8
Member

Extremely important feature to have for us for data sensitive reasons. We're in the process of swapping over from Outlook to Hubspot and in order to become completely reliant in Hubspot this is an essential feature.

EMikkilä
Member

Any update on this? This is a feature that would be really useful.

jifchen
Member

omg, nearly 4 years later.... don't think HubSpot will do anything about this then.  Will go back to Outlook.

JMair
Participant | Diamond Partner

Bumping because our customers request such feature as well.

MChamley
Member

Please do this

MChamley
Member

yes please. This feature would help when it becomes time for us to next access if Hubspot is suiting our needs.