the ability to edit emails before forwarding them.
Hello,
In conversations, we like the shared mailbox feature and that email forwarding has been added. However, it would be better if we could edit the email before forwarding it. Most of the time the whole email thread is not relevant to the person you are forwarding the thread to and you only want to send certain parts of the thread. It would be good to edit so that only the relevant parts of the email thread are forwarded.
This is need for our business. In some cases there are manufacturer costs or other internal communications that cannot be forwarded to customers. It is inefficient to copy select items into a new email thread instead of forwarding an existing edited thread.
This is a much needed feature here, customers have reached out saying that they need this feature because they want to keep their contacts in the loop but sometimes there are information in internal communications that have to be edited out.
Their current workaround is to remove the senstive information and pasting the edited "history" in a new email.
Agreed, this should be easy to implement and would help a great deal. Sometimes a customer or partner doesn't need to know exactly how the sausage is made. Likewise we could be potentially accidentally sharing content that we're restricted by contract or even by law. The copy and paste workaround is time consuming, so our users tend to fall back into just using e-mail and we don't get the value that a CRM suite provides.
+1, upvoting on behalf of a customer. Usecase: they are working with external teams (who can't be granted access to the Inbox) and need to remove the history before sharing back with the customer.
Extremely important feature to have for us for data sensitive reasons. We're in the process of swapping over from Outlook to Hubspot and in order to become completely reliant in Hubspot this is an essential feature.
