show last interaction when hovering over a ticket on the overview page

CWagner5

Hello, 

I am working with Support and we take care of all incoming customer tickets. 

 
When I am on the ticket overview page and I hover with my mouse over a ticket, a window pops up that shows the initial message of the customer. But I am more interested in the last interaction (no matter if customer or agent interaction) . 

 

I sometimes need to check on the current status of a ticket to make sure it has been taken care of and to avoid any oversights. Currently I can only do so by entering each ticket to check what happened last.

 

If I would see the last interaction directly from the overview page by hovering over the respective ticket, I would know the current status at a glance and it would save me a lot of time and extra clicks. 

 

I am referring to the box shown in the screenshot below: 

Screenshot 2021-01-27 at 09.37.20.png