HubSpot Ideas


show last interaction when hovering over a ticket on the overview page


I am working with Support and we take care of all incoming customer tickets. 

When I am on the ticket overview page and I hover with my mouse over a ticket, a window pops up that shows the initial message of the customer. But I am more interested in the last interaction (no matter if customer or agent interaction) . 


I sometimes need to check on the current status of a ticket to make sure it has been taken care of and to avoid any oversights. Currently I can only do so by entering each ticket to check what happened last.


If I would see the last interaction directly from the overview page by hovering over the respective ticket, I would know the current status at a glance and it would save me a lot of time and extra clicks. 


I am referring to the box shown in the screenshot below: 

Screenshot 2021-01-27 at 09.37.20.png

1 Reply

Agreed - this is a must