security concerns with Chats maintaining previous chat texts
We use the HubSpot Chats to both authenticate (id and security questions/answers) and discuss private information with clients. Currently HS Chat function maintains previous chat text which usually have both authentication and private information listed from clients previous connection. If the client's computer was accessed by an unauthorized user, then that unauthorized user would have access to both this authentication and private information.
We'd like to see a profile option to not allow previous texts to be able to be viewed by our external clients, but instead just accessable by us. It should also treat each chat session as a new session if we close out the chat from our side (not when the external client select the X though) allowing our BOT authentication questions to be presented with every chat.
This is s significant concern due to the securiry vunerabilty related to it.