HubSpot Ideas


"Typing Indicator" for online chat

Interesting that the Hubspot Help Chat has the wavy ellipses to show that someone is typing a response back, but it doesn't seem that exists on the actual platform chat function. Would be useful if this doesn't already exist.

1 Reply

Yes we are noticing that we too can not see when another rep is responding to a lead or customer, causing multiple reps responding at the same time. Not a great look to our users and leads.