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"Rate This Chat" feature after support team closes the chat

Once our team closes the chat on their end, prompt the customer to "Rate This Chat" with an NPS score embedded in the chat window itself.

 

We're trying to gather some feedback on how our reps are doing and I think we'd get a much higher response rate if customers can rate their experience immediately after the chat ends.

1 Reply
kbarrera
Regular Contributor

+1 here as well - we had this feature with our previous chat tool and lost it while migrating over