Post Chat Survey

[SMS1]

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. 

Something like this (very basic example).

This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results. 

[MarianaNovaes]

A taxa de adesão da pesquisa de suporte via e-mail é muito baixa (para não dizer zerada). Esta funcionalidade será de grande importância para nós 😞

[sashacardin]

I just went looking for this feature today as I had it on our old chat tool. Would love to see it here as well!

[Douglass]

This will facilitate a lot our process and help to improve the CSAT responses.

[tmcginnis]

@JoeMayall - any update on adding this feature to HubSpot?

[bencesales]

+1 here - this would be very helpful to know

[Jamielynn96]

Yes! We'd love if this idea can come to life. Is there any update on the development status Joe?

[justinsmith]

I agree this is a must-have for us as well.   This is critical to helping us gauge how satisfied our users are with their support expereince. 

[MartijnWierenga]

Love this idea, is it allready known when this feature will be availible?

[folked]

Great idea. Like it! An integrated survey function is much better than sending surveys via email after the chat. Go for it, please!

[FDalmau]

We are waiting for this solution for the last two years. Currently solving "manually" and without statistics. Any idea of a release date for this more-than-requested-funcionalitiy? 

[gustavoorosco]

I agree. This function is extremely important to everyone improve your services

[AndrewGQ]

i agree aswell, this would totally be awesome for our customers!

[NZorzenon]

Oh my goodness, this is essential! Please let us know that this is a priority!?

[YiRui_Chua]

Hi! 

Commenting for a customer here (:

Think would be great if we can have this since NPS feedback survey for customer support is a necessity!

[ManuelC]

Would love this as well. Just looked for a solution on this today.

[ktg]

We would love this not only for live chat but also for chatflows!!! We have been pulling hairs having to create manual tickets to get customer feedback from chats. We would love this to be automated. Our service team would love you for it!

[nathaliabueno]

+1. It would be very useful to send a survey in the chat itself. Instead of creating a ticket and have sending through a channel that the customer was not in contact with us.

[AFerreira1]

Essa sugestão é otima, pois realmente quase não temos retorno quando a pesquisa é enviada por e-mail

[Bri_Man]

I would say to add to this is that sometimes we have people chat in that don't become Contacts, thus we'd like to be able to get their feedback as well. Thus a survey of this type that actually appears in the chat window after the converstaion is closed, would be very helpful.

[CharmaineC]

This is would be great. We would love to have a CSAT or customer effort score feedback when closing chatbox or email not just in the ticket. As they can just leave a comment or feedback right away once the conversation is done.