I am sending emails to contacts in my CRM, and I am also keeping in cc some colleagues of mine, who need to be part of the thread. I am interested in tracking whether the external contact of mine has opened the email, but the tracking pixel notifies me whenever anyone opens the email, including my own colleagues.
I would like to add my own domain to a "Never Track" list, so that the Open Count on the email actually refers to relevant opens of this email.
I would like to have "Never Track" ability to filter out our busniess email domain. We set it to Never Log, but we still are inundated with notifiations on tracking which overwhelms the meaningful tracking of prospects.
Agree with comments above, having a domain-based 'Never Track' function would make it much more meaningful and insightful to use! Any development in that direction?
My activity log gets clogged up with opens from internal people. it would be very helpful to have the ability to remove a domain name from tracking emails as you do for logging them
How is this still an idea? I have to open the last email in order to send a follow-up so why would the system be designed to say that the recipient opened the email?
I use the HubSpot extension on Gmail, I'm happy to track my emails and to know when someone outside my company is on it but for confidentiality reasons I don't want to track employees from my company. I don't want to know when people from my company are on my emails.
I discussed with @iman from the support team, I learned it's not possible to distinguish external email addresses from internal ones.
Attempting to bump this up. New to HubSpot and now realizing that the only real way to prevent coworkers from tracking as counts for email tracking is to add their IP address to their personalized 'blocked IP addresses' list. That's great for one PC where an IP doesn't change, but IPs do change, people have phones, multiple machines, etc. And then you have to get everyone to actually do it (correctly). It should be easy to just prevent a domain from acting as a Count.
Much appreciated, but just a piece of advice ... "Don't hold your breath". We pay dearly for a platform that doesn't manage to listen to the customers with reasonable requests like this one.
I first posted 2 years ago and have since found another impact to the currrent way we have to block IPs to have false open rates - if your IP is blocked, you cannot test workflows!!! I had this problem recently and asked support to bring this to the ideas peoples attention.
Also, most of our sales staff have dynamic IPs, not static, so it's a useless attempt most of the time.
Adding my voice here. This is crucial for multiple reasons as others have pointed out. The ones I am currently struggling with: - ability to remove a customer from tracking whos security setting flag hubspot tracking links from being received (rare but does happen)
- ability to not see opens from myself and my colleagues tracked as email opens by prospects/customers
I'm still relatively new to HubSpot, but I've effectively resigned to the fact that the email tracking functionality is worthless (in the fact that I can't trust any of it, hence it provides no value), which is very disappointing. I actually went through the exercise of having people add their IP addresses to the Blocked IP Addresses list, but that all quickly failed for the following reasons:
I'm working with sales people and execs and let's be honest, sales people and execs rarely do anything their told, let alone anything complicated.
Sales people (and all people), move. Go to a hotel? New IP address. Go to a coffee shop? New IP address. Go to your mobile? New IP address. The list goes on and on.
Adding a new IP involves the following: 1. Go to HubSpot.com, 2. Go to Settings, 3. Go to the Email tab, 4. Scroll down and expand the Extension Settings option, 5. Select Manage Blocked IP Addresses, 6. Copy your new IP address, 7. Paste it into the box, 8. Click on Add, 9. Click Save, 10. Close everything. 10 steps!!!! Please re-read #1 above.
And all it takes to trigger an 'open' is for someone to be scrolling through their email and it hits the preview pane. Cleaning up email: notification, browsing through email, notification, looking in sent items, notification, following up on an old email, notification. I now get pop up notifications all day that someone has read and email, and the first thing people do is start asking if someone internally happened to just view it.
I will say it does somewhat work if you don't add anyone from your company to an email, but there goes communication.
Anyone know if/how anyone from HubSpot reviews these and can comment? Would really love to have this working reliably!
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