HubSpot Ideas

MLanticse

"Me" Filter for Custom User Properties in Helpdesk View

Currently, the Helpdesk view doesn't allow filtering tickets based on custom user properties with the logged-in user ("Me") as criteria.

 

This would be particularly helpful for agents who want to quickly identify tickets assigned to them or tickets related to their specific team (as defined by a custom user property).

2 Replies
Jnix284
Hall of Famer | Elite Partner

filtered views are great, default filtering for "me" would be even better - excellent idea!

JCammaert
Member

This is also something we miss very much.
In fact, this makes it less convenient for us to create standard views.