"Became a customer date"

I would like to suggest that this "became a customer date" systems property to be made into an editable property. This is because when we import from another system and we would like to back-date our "because a customer date"instead of making it the import date.

HubSpot updates
13 Replies
Occasional Contributor

Yes, agreed... It would be great to be able to change the value of the default property 'Date became a customer' rather than this just defaulting to the date the client was imported into the system. Thanks!

Occasional Contributor

I very much agree. Please add this feature!

Occasional Contributor

If you can't change the field - it's kinda pointless. Making the field 'editable' would be awesome.

Occasional Contributor

Yes!! This would be great when correcting Lifecycle Stage at a later time, without creating noise in the reports. For example, a lead becomes a customer in the previous month. Fixing the Lifecycle Stage today means it's attributed to the wrong month.

New Contributor

We are also struggling with this field. We're new to HubSpot and importing lots and lots of customer records. Without being able to edit the built-in field, we're having to use a custom field for this.

Regular Contributor

Plus one for this - we've recently started using HubSpot, and have been trading for 35 years.  I've set up a custom property for now, but this isn't ideal.  I'm importing 2,000 contacts, and it looks like they all became customers this month!!

New Contributor

This "became a customer date" field needs to be editable. The custom field suggestion is no good for me.

As a new user trying to decide if I am going to go all out with Hubspot, running into this lack of flexibility for such and obvious and neccessary feature is dishearenting and makes me reconsider if I should continue getting to grips with Hubspot or skip out to another more flexible CRM before I sink too much time into this.


Occasional Contributor

Please make this field editable. We need to make workflows for our renewals and cannot do so if the became a customer date is the import date.

New Contributor

Agreed. This would be extremely helpful.

New Contributor

Agreed, has this been implemented?

Occasional Contributor

Same as all above. For now, we're using a custom field. Redundantly unnecessary..

Top Contributor

Has there been no response to this?  Or am I looking in the wrong place?


I came here because I was looking to test the Service Hub NPS functionality for a browser-based application that lives on the same top-level as the marketing site.  I found that I was able to add contacts to a list or create specific parameters around targeting the list. So it wasn't necessary to play change any customer date data.